Remote Travel Experience Coordinator

Effortless travel solutions ETS; Allentown (Lehigh County); Remote; USD 42,000 - 54,000; Full time

Benefits offered by this job

Fully remote work environment

Flexible scheduling

Access to training and industry tools

Opportunities for professional development

Travel-related perks and benefits

Supportive team culture

Job summary

A travel services company is seeking a Client Experience Coordinator to act as the primary contact for clients, ensuring effective communication and support throughout their travel planning. This remote role emphasizes strong communication skills and a detail-oriented approach. Ideal candidates will have prior customer service experience, although those without travel industry experience are encouraged to apply. The position offers flexible scheduling and comprehensive training.

Qualifications

• Previous experience in customer service or client support roles.
• Strong attention to detail and organizational skills.
• Comfortable using technology, online systems, and booking tools.

Responsibilities

• Respond to client inquiries promptly and professionally.
• Provide personalized assistance during the planning and travel process.
• Ensure all travel-related information shared is accurate and complete.
• Maintain regular follow-up with clients to ensure satisfaction.
• Identify and resolve client issues efficiently.

Skills

Excellent communication and interpersonal skills

Customer service experience

Hospitality or travel-related experience

Attention to detail

Organizational skills

Comfortable using technology

Time management

Job description

A travel services company is seeking a Client Experience Coordinator to act as the primary contact for clients, ensuring effective communication and support throughout their travel planning. This remote role emphasizes strong communication skills and a detail-oriented approach. Ideal candidates will have prior customer service experience, although those without travel industry experience are encouraged to apply. The position offers flexible scheduling and comprehensive training.