Remote Travel & Events Customer Support Specialist

Travel Congress; Raleigh (NC); On-site; USD 46,000 - 53,000; Full time

Benefits offered by this job

Remote work

Job summary

Travel Congress is hiring a Customer Support Specialist to assist with travel-industry conferences, attendee support, speakers, sponsors, and operations. This full-time, 100% remote role is open to candidates based in Raleigh, North Carolina.

Responsibilities include handling inquiries across channels, documenting interactions, and resolving routine questions while adhering to policy. A background check is required and strong communication is essential.

Qualifications

• Written and verbal communication skills required.
• Ability to resolve routine questions with a solution-focused approach.
• Comfort using CRM, ticketing, email, chat, phone, and web-based tools.

Responsibilities

• Respond to customer questions via phone, email, chat, or ticketing channels.
• Document interactions with complete notes and next steps.
• Resolve routine issues and escalate complex cases as needed.
• Follow up on open cases to provide timely updates.

Skills

Written and verbal communication

Problem solving

Independent work

Education

High School diploma or equivalent

Tools

CRM software

Ticketing systems

Job description

Travel Congress is hiring a Customer Support Specialist to assist with travel-industry conferences, attendee support, speakers, sponsors, and operations. This full-time, 100% remote role is open to candidates based in Raleigh, North Carolina.

Responsibilities include handling inquiries across channels, documenting interactions, and resolving routine questions while adhering to policy. A background check is required and strong communication is essential.