Remote Travel Consultant

The Elite Travel Group; New Jersey; Remote; USD 40,000 - 70,000; Full time

Job summary

The Elite Travel Group is seeking a Remote Travel Consultant specializing in cruises to deliver exceptional planning services for cruise vacations. You will engage with clients, research itineraries, and assist with bookings and payments, while advising on lines, destinations, and insurance.

Utilize CRM software to manage client interactions and follow-ups, stay ahead of industry trends, and build lasting relationships for repeat business and referrals.

Qualifications

• Excellent communication and interpersonal skills.
• Ability to research and recommend cruise options based on client needs.
• Experience delivering high-level customer service for travel bookings.

Responsibilities

• Engage with clients to understand travel preferences, needs, and budget.
• Research and recommend cruise itineraries, accommodations, and onboard activities.
• Assist clients with booking processes and payments.
• Provide expert advice on cruise lines, destinations, and travel insurance options.
• Stay updated on industry trends and promotions to offer top options.
• Handle inquiries and resolve issues before, during, or after cruises.
• Build relationships to encourage repeat business and referrals.
• Collaborate with suppliers to negotiate rates and secure exclusive deals.
• Use CRM to track interactions, bookings, and follow-ups.
• Participate in ongoing training to enhance cruise travel knowledge.

Skills

Communication skills

Travel knowledge

Customer service

CRM software

Tools

CRM software

Job description

As a Remote Travel Consultant specializing in cruises, you will be responsible for providing exceptional travel planning services to clients seeking cruise vacations. Your primary duties will include:

• Engaging with clients to understand their travel preferences, needs, and budget.
• Researching and recommending suitable cruise options, including itineraries, accommodations, and onboard activities.
• Assisting clients with booking processes, including securing reservations and managing payments.
• Providing expert advice on cruise lines, destinations, and travel insurance options.
• Staying updated on industry trends, new cruise offerings, and promotions to offer clients the best options.
• Handling client inquiries and resolving any issues that may arise before, during, or after their cruise experience.
• Building and maintaining strong relationships with clients to encourage repeat business and referrals.
• Collaborating with suppliers and partners to negotiate rates and secure exclusive deals for clients.
• Utilizing CRM software to track client interactions, bookings, and follow-ups.
• Participating in ongoing training and professional development to enhance your knowledge and skills in cruise travel.

The ideal candidate will possess strong communication skills, a passion for travel, and a commitment to delivering outstanding customer service.