Remote Travel Consultant

The Elite Travel Group; New York (NY); Remote; USD 35,000 - 55,000; Full time

Job summary

The Elite Travel Group is seeking a Remote Travel Consultant specializing in cruises to deliver exceptional travel planning services to clients seeking cruise vacations. You will engage with clients to understand their preferences, research and recommend itineraries and onboard activities, and assist with bookings and payments from anywhere in the United States.

Ideal candidates will bring strong communication skills, a passion for travel, and a commitment to outstanding customer service, as you

Qualifications

• Strong communication skills and a passion for travel.
• Commitment to delivering outstanding customer service across interactions.
• Ability to understand client needs and tailor cruise travel solutions.

Responsibilities

• Engage with clients to understand travel preferences, needs, and budgets.
• Research and recommend cruise options, itineraries, accommodations, and onboard activities.
• Assist clients with booking processes, including reservations and payments.
• Provide expert advice on cruise lines, destinations, and travel insurance options.
• Stay updated on industry trends, new cruise offerings, and promotions.
• Handle client inquiries and resolve issues before, during, or after the cruise.

Skills

Communication skills

Travel passion

Customer service

Tools

CRM software

Job description

As a Remote Travel Consultant specializing in cruises, you will be responsible for providing exceptional travel planning services to clients seeking cruise vacations. Your primary duties will include:

• Engaging with clients to understand their travel preferences, needs, and budget.
• Researching and recommending suitable cruise options, including itineraries, accommodations, and onboard activities.
• Assisting clients with booking processes, including securing reservations and managing payments.
• Providing expert advice on cruise lines, destinations, and travel insurance options.
• Staying updated on industry trends, new cruise offerings, and promotions to offer clients the best options.
• Handling client inquiries and resolving any issues that may arise before, during, or after their cruise experience.
• Building and maintaining strong relationships with clients to encourage repeat business and referrals.
• Collaborating with suppliers and partners to negotiate rates and secure exclusive deals for clients.
• Utilizing CRM software to track client interactions, bookings, and follow-ups.
• Participating in ongoing training and professional development to enhance your knowledge and skills in cruise travel.

The ideal candidate will possess strong communication skills, a passion for travel, and a commitment to delivering outstanding customer service.