Remote Travel Concierge — Vacation Planning Specialist

Hope’s Global Getaways; Dayton (OH); Presencial; USD 35.000 - 50.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Fully remote work environment

Flexible scheduling options

Structured onboarding and guided training resources

Ongoing professional development and mentorship support

Access to travel industry systems and supplier partnerships

Eligibility for travel-related perks and incentive programs

Growth opportunities within a supportive and expanding team

Descripción de la vacante

Hopesglobalgetaways is looking for a Client Services Vacation Specialist to join their remote team. You'll assist clients with coordinating travel, tracking reservations, and providing support during the vacation planning process. Ideal candidates are organized, customer-focused, and capable of working independently in a flexible environment. Training and ongoing mentorship are provided. This is an excellent opportunity for individuals with customer service, hospitality, or administrative backgrounds.

Responsabilidades

• Communicate with clients to review travel preferences, schedules, and vacation goals.
• Assist with coordinating travel arrangements including accommodations, transportation, cruises, and activities.
• Research available options using approved supplier and booking platforms.
• Provide timely updates regarding reservations, confirmations, and itinerary progress.
• Respond to client questions through email, phone, and online communication systems.
• Help manage itinerary changes, follow-up requests, and service-related concerns.
• Maintain organized and accurate records within internal systems.
• Participate in onboarding, virtual trainings, and continued learning opportunities.

Conocimientos

Strong communication and customer support skills

Detail-oriented with solid organizational abilities

Comfortable working independently in a virtual setting

Ability to manage multiple responsibilities and deadlines

Basic computer knowledge and familiarity with online tools

Reliable internet connection

Positive attitude and willingness to learn new skills

Descripción del empleo

Hopesglobalgetaways is looking for a Client Services Vacation Specialist to join their remote team. You'll assist clients with coordinating travel, tracking reservations, and providing support during the vacation planning process. Ideal candidates are organized, customer-focused, and capable of working independently in a flexible environment. Training and ongoing mentorship are provided. This is an excellent opportunity for individuals with customer service, hospitality, or administrative backgrounds.