Remote Travel Concierge & Support Specialist

Rudybtravel; Yuma (AZ); Remote; USD 36,000 - 48,000; Full time

Benefits offered by this job

100% remote work

Travel perks

Ongoing training

Job summary

Rudyb Travel is seeking a Remote Travel Customer Service Representative to support clients through every stage of their travel journey, from initial inquiries to post-trip follow-up, delivering a seamless and personalized experience.

In this 100% remote role, you will handle bookings, answer questions, coordinate itineraries, and provide destination information while maintaining accurate records and upholding high service standards.

Qualifications

• Excellent verbal and written communication skills.
• Customer service experience (travel, hospitality, or service-related experience preferred).
• Strong organizational skills and attention to detail.
• Comfortable using technology and learning new systems and booking platforms.
• Reliable, proactive, and able to manage multiple client requests efficiently.
• Genuine interest in travel and helping clients plan memorable experiences.

Responsibilities

• Respond promptly and professionally to client inquiries via phone, email, and messaging platforms.
• Assist with luxury and leisure travel bookings, including changes, cancellations, and special requests.
• Provide accurate and timely information regarding destinations, travel requirements, and agency policies.
• Coordinate booking details and confirm itineraries to ensure accuracy and client satisfaction.
• Proactively follow up with clients before and after travel to ensure a positive experience.
• Address client concerns with empathy, professionalism, and solution-oriented thinking; maintain accurate documentation and update booking systems as required.

Skills

Communication skills

Customer service experience

Organizational skills

Tech-friendly

Multitasking

Travel passion

Tools

Booking platforms

CRM systems

Job description

Rudyb Travel is seeking a Remote Travel Customer Service Representative to support clients through every stage of their travel journey, from initial inquiries to post-trip follow-up, delivering a seamless and personalized experience.

In this 100% remote role, you will handle bookings, answer questions, coordinate itineraries, and provide destination information while maintaining accurate records and upholding high service standards.