Remote Travel Concierge & Support Specialist

xperiencexscapetravels; St. Louis (MO); Remote; USD 40,000 - 60,000; Full time

Benefits offered by this job

Remote work

Travel perks

Growth opportunities

Job summary

Xperience Xscape Travels is seeking a Travel Customer Care Specialist to guide clients from planning to completion, ensuring smooth, memorable journeys. You will respond to inquiries via email, phone, and chat, assist with itinerary changes, and provide destination information with empathy and professionalism.

This remote role offers flexible hours, travel perks, and opportunities for growth through team training and support.

Qualifications

• Strong written and verbal communication skills.
• Customer service experience (travel experience is a plus).
• Detail-oriented, organized, and proactive.
• Comfortable using digital tools and learning new systems.
• Passionate about travel and helping others.

Responsibilities

• Respond promptly to client inquiries via email, phone, and chat.
• Assist with itinerary changes, travel updates, and special requests.
• Provide accurate travel requirements and destination information.
• Follow up to confirm satisfaction and collect feedback.
• Resolve concerns with empathy and professionalism.

Skills

Written communication

Verbal communication

Customer service

Travel experience

Tech-savvy

Job description

Xperience Xscape Travels is seeking a Travel Customer Care Specialist to guide clients from planning to completion, ensuring smooth, memorable journeys. You will respond to inquiries via email, phone, and chat, assist with itinerary changes, and provide destination information with empathy and professionalism.

This remote role offers flexible hours, travel perks, and opportunities for growth through team training and support.