Remote Travel Customer Care Specialist

xperiencexscapetravels; Scottsdale (AZ); Remote; USD 40,000 - 60,000; Part time

Benefits offered by this job

Remote work flexibility

Travel discounts and insider access

Training and growth opportunities

Mission-driven team

Job summary

Xperience Xscape Travels is seeking a Travel Customer Care Specialist to support travelers at every stage of their journey. Based in the United States with remote flexibility, you’ll plan, inform, and ensure smooth trips for clients while delivering thoughtful, high-quality service.

In this role, you will handle inquiries via email, phone, and chat; assist with itinerary updates and changes; share destination details; and follow up to confirm satisfaction.

Qualifications

• Excellent written and verbal communication.
• Customer service background (travel experience is a plus).
• Organized, detail-oriented, and proactive work style.
• Comfortable learning new tools and systems.
• Passion for travel and helping others.

Responsibilities

• Respond promptly and kindly to client questions via email, phone, and chat.
• Assist with itinerary updates, travel changes, and special requests.
• Share accurate information about travel requirements and destination details.
• Conduct follow-ups to confirm satisfaction and gather feedback.
• Handle concerns with empathy and problem-solving skills.

Skills

Communication skills

Customer service

Organized

Detail-oriented

Adaptable to new tools

Job description

Xperience Xscape Travels is seeking a Travel Customer Care Specialist to support travelers at every stage of their journey. Based in the United States with remote flexibility, you’ll plan, inform, and ensure smooth trips for clients while delivering thoughtful, high-quality service.

In this role, you will handle inquiries via email, phone, and chat; assist with itinerary updates and changes; share destination details; and follow up to confirm satisfaction.