Remote Travel Concierge & Client Support Specialist

xperiencexscapetravels; New Orleans (LA); Remote; USD 42,000 - 56,000; Full time

Benefits offered by this job

Remote work flexibility

Travel perks and discounts

Growth opportunities and training

Mission-driven team

Job summary

Xperience Xscape Travels in the United States is seeking a Travel Services Coordinator to support travelers from planning through completion. You will be their trusted contact, handling requests, updates, and inquiries with a focus on ensuring smooth journeys.

This remote role offers flexible hours, travel perks, and opportunities for growth within a mission-driven team that loves creating memorable experiences.

Qualifications

• Excellent written and verbal communication.
• Customer service background is preferred.
• Organized, detail-oriented, proactive work style.
• Willing to learn new tools and systems.
• Passion for travel and helping others.

Responsibilities

• Respond promptly and kindly to client questions via email, phone, and chat.
• Assist with itinerary updates, travel changes, and special requests.
• Share accurate information about travel requirements and destination details.
• Conduct follow-ups to confirm satisfaction and gather feedback.
• Handle concerns with empathy and problem-solving skills.

Skills

Communication skills

Customer service

Travel experience (preferred)

Organized

Attention to detail

Proactive work style

Tech proficiency / learn new tools

Tools

CRM software

Travel booking systems

Job description

Xperience Xscape Travels in the United States is seeking a Travel Services Coordinator to support travelers from planning through completion. You will be their trusted contact, handling requests, updates, and inquiries with a focus on ensuring smooth journeys.

This remote role offers flexible hours, travel perks, and opportunities for growth within a mission-driven team that loves creating memorable experiences.