Remote Travel Concierge & Itinerary Specialist

Livetripexperience; Lansing (MI); Remote; Full time

Benefits offered by this job

Supportive remote team environment

Opportunities for career advancement

Ongoing mentorship

Exclusive travel deals

Job summary

A leading travel solutions company is seeking a Virtual Travel Experience Agent based in Michigan. This role focuses on delivering exceptional customer service by assisting clients with their travel preparations and providing ongoing support throughout their journeys. Ideal candidates are organized, customer-obsessed, and adaptable, with a background in hospitality or travel services a plus. The position is fully remote and offers opportunities for career advancement, mentorship, and access to exclusive travel benefits.

Qualifications

• Genuine desire to help people and go the extra mile.
• Ability to handle multiple client itineraries without missing details.
• Experience in hospitality, concierge services, or travel agencies is a plus.

Responsibilities

• Deliver exceptional customer care by addressing client needs before and during trips.
• Assist with itinerary management, including adjustments and upgrades.
• Provide personalized recommendations and guidance on travel documentation.
• Monitor client trips to anticipate needs and send updates or check-ins.
• Build trust with clients through professional and timely communication.

Skills

Customer service orientation

Organizational skills

Adaptability

Job description

A leading travel solutions company is seeking a Virtual Travel Experience Agent based in Michigan. This role focuses on delivering exceptional customer service by assisting clients with their travel preparations and providing ongoing support throughout their journeys. Ideal candidates are organized, customer-obsessed, and adaptable, with a background in hospitality or travel services a plus. The position is fully remote and offers opportunities for career advancement, mentorship, and access to exclusive travel benefits.