Remote Travel Concierge – Hotel Bookings

Destination Wedding Knots; Philadelphia (Philadelphia County); On-site; USD 33,000 - 52,000; Full time

Benefits offered by this job

Flexible remote work

Full training program

Mentorship and team support

Travel discounts and industry perks

Personal and professional development

Job summary

Destination Wedding Knots is seeking a Remote Customer Service Representative to assist clients with researching and booking hotel accommodations. In this fully remote role, you will respond to inquiries via phone, email, or online chat, provide pricing and availability, and maintain accurate booking records to ensure a smooth client experience.

The ideal candidate enjoys travel, is detail-oriented, and comfortable working independently in a virtual environment.

Qualifications

• Strong communication and customer service skills.
• Friendly, professional demeanor and positive attitude.
• Comfortable working independently and managing time effectively.
• Basic computer skills and a reliable internet connection.
• Interest in travel and helping clients plan memorable stays.
• Previous experience in customer service, hospitality, or sales is a plus but not required.

Responsibilities

• Assist clients in selecting and booking hotel accommodations.
• Provide accurate information on hotel amenities, pricing, and availability.
• Respond promptly and professionally to client inquiries via phone, email, or online chat.
• Maintain detailed and accurate records of client interactions and bookings.
• Collaborate with team members to ensure seamless client experiences.
• Stay updated on hotel offerings, travel trends, and industry changes.
• Attend virtual training sessions and team meetings.

Skills

Communication skills

Customer service

Time management

Independent working

Basic computer skills

Multichannel support

Travel interest

Job description

Destination Wedding Knots is seeking a Remote Customer Service Representative to assist clients with researching and booking hotel accommodations. In this fully remote role, you will respond to inquiries via phone, email, or online chat, provide pricing and availability, and maintain accurate booking records to ensure a smooth client experience.

The ideal candidate enjoys travel, is detail-oriented, and comfortable working independently in a virtual environment.