Remote Travel Concierge for Bespoke Getaways

Hope’s Global Getaways; Elizabeth City (NC); Remote; USD 32,000 - 46,000; Full time

Benefits offered by this job

Fully remote

Flexible scheduling

Beginner-friendly training

Travel discounts

Mentorship

Job summary

Hopes Global Getaways, a remote travel planning company, seeks a Client Holiday Specialist to help travelers discover destinations, compare vacation options, and coordinate reservations using supplier platforms. You'll research packages, prepare recommendations, and communicate clearly via email and chat.

Training resources are provided; no prior travel experience required, and flexible scheduling supports part-time or full-time roles.

Qualifications

• Enjoys providing helpful and professional customer service.
• Strong communication and interpersonal abilities.
• Comfortable interacting with clients through phone, email, and online platforms.
• Ability to understand individual requests and identify appropriate solutions.
• Good research skills and comfort comparing available vacation options.
• Strong organization and attention to detail.
• Ability to prioritize responsibilities and manage multiple client requests.
• Reliable follow-through and effective time management.
• Comfortable learning new technology and online reservation systems.
• Able to work independently while maintaining professional communication.

Responsibilities

• Respond to individuals seeking assistance with upcoming vacation arrangements.
• Learn about each client's preferred destinations, schedules, spending preferences, and vacation interests.
• Explore suitable vacation opportunities using approved travel supplier resources.
• Locate available accommodations, resort packages, cruise itineraries, transportation, excursions, and activities.
• Compare vacation products to identify options that meet individual expectations.
• Prepare organized recommendations highlighting relevant services and available choices.
• Share information about vacation features, accommodations, pricing, inclusions, and booking policies.
• Support clients as they review options and determine their preferred arrangements.
• Coordinate reservations and selected services through designated supplier booking platforms.
• Check booking information for accuracy, including traveler names, dates, and requested services.
• Maintain electronic records of client preferences, communications, and reservation activity.
• Organize confirmations, itinerary documents, and other important travel information.
• Keep track of payment requirements, reservation deadlines, and necessary documentation.
• Contact clients regarding pending selections, outstanding details, and upcoming booking milestones.
• Provide timely reservation updates and useful information before departure.
• Assist with general booking inquiries and standard reservation adjustments.
• Develop positive client relationships through attentive communication and reliable follow-up.
• Remain informed about supplier offerings, destination updates, and vacation-related promotions

Skills

Customer service

Communication

Research

Organization

Time management

Independent work

Tech literacy

Tools

Reservation systems

Job description

Hopes Global Getaways, a remote travel planning company, seeks a Client Holiday Specialist to help travelers discover destinations, compare vacation options, and coordinate reservations using supplier platforms. You'll research packages, prepare recommendations, and communicate clearly via email and chat.

Training resources are provided; no prior travel experience required, and flexible scheduling supports part-time or full-time roles.