Remote Travel Concierge & Customer Support Specialist

Rudybtravel; Fort Wayne (IN); Remote; USD 35,000 - 55,000; Full time

Benefits offered by this job

100% remote work environment

Opportunities for professional growth

Access to travel perks and industry-related discounts

Supportive team culture with ongoing training

Job summary

Rudyb Travel is hiring a Remote Travel Customer Service Representative to support clients through their travel journeys. This client-facing role requires excellent communication skills and customer service experience, preferably in travel or hospitality. Responsibilities include responding to inquiries, assisting with bookings, providing information about travel requirements, and following up with clients for positive experiences. The position offers a 100% remote work environment with professional growth opportunities and travel perks.

Qualifications

• Excellent verbal and written communication skills are essential.
• Prior customer service experience in travel or hospitality is preferred.
• Strong organizational skills and attention to detail are required.
• Comfortable using technology and learning new systems.
• Reliability and proactivity will assist in managing multiple requests.
• A genuine interest in travel is highly desirable.

Responsibilities

• Respond promptly to client inquiries through various channels.
• Assist clients with luxury and leisure travel bookings.
• Provide accurate information about destinations and policies.
• Coordinate booking details for client satisfaction.
• Follow up with clients to ensure a positive experience.
• Address client concerns with empathy and professionalism.
• Maintain accurate documentation and update booking systems.

Skills

Excellent verbal and written communication skills

Customer service experience (travel, hospitality, or service-related experience preferred)

Strong organizational skills

Comfortable using technology

Reliable and proactive

Genuine interest in travel

Job description

Rudyb Travel is hiring a Remote Travel Customer Service Representative to support clients through their travel journeys. This client-facing role requires excellent communication skills and customer service experience, preferably in travel or hospitality. Responsibilities include responding to inquiries, assisting with bookings, providing information about travel requirements, and following up with clients for positive experiences. The position offers a 100% remote work environment with professional growth opportunities and travel perks.