Remote Travel Concierge & Customer Support Specialist

Remote Careers; Durham (NH); Remote; USD 32,000 - 48,000; Full time

Job summary

Remote Careers, a U.S.-based travel agency, is seeking a Customer Service Representative to support clients through inquiries, reservations, and general service in a remote environment.

You are organized, customer-focused, and comfortable in a fast-paced setting; you will respond to inquiries via phone, email, and online platforms, maintain records, and collaborate with travel partners to ensure a smooth experience.

Qualifications

• 1–2 years of customer service or client support experience.
• Strong verbal and written communication skills.
• Excellent organizational and multitasking abilities.
• Reliable internet connection and professional remote work setup.
• Ability to work independently while remaining team-oriented.

Responsibilities

• Respond to customer inquiries via phone, email, and online platforms
• Assist clients with travel-related questions and reservation support
• Provide accurate information regarding itineraries, policies, and services
• Maintain organized customer records within company systems
• Resolve customer concerns professionally and efficiently
• Collaborate with team members and travel partners as needed
• Deliver a positive customer experience from inquiry through completion

Skills

Customer service experience

Verbal communication

Written communication

Organization

Remote work setup

Job description

Remote Careers, a U.S.-based travel agency, is seeking a Customer Service Representative to support clients through inquiries, reservations, and general service in a remote environment.

You are organized, customer-focused, and comfortable in a fast-paced setting; you will respond to inquiries via phone, email, and online platforms, maintain records, and collaborate with travel partners to ensure a smooth experience.