Remote Travel Concierge & Customer Experience Lead

traveling-with-mchaila; Tennessee; On-site; USD 52,000 - 76,000; Full time

Benefits offered by this job

Remote work

Flexible scheduling

Training & mentorship

Travel industry resources

Job summary

traveling-with-mchaila is seeking a friendly, organized Travel Customer Service Manager to create a positive experience for clients throughout their travel planning journey. This 100% remote role puts you as the trusted point of contact, answering questions, coordinating details, and ensuring timely, attentive support.

You’ll collaborate with experienced travel advisors to manage client communications, scheduling, reservations, and trip coordination, while keeping bookings organized and on

Qualifications

• Excellent communication and interpersonal skills.
• Customer-first mindset with strong problem-solving abilities.
• Organized, detail-oriented, able to manage multiple priorities.
• Comfortable working independently in a remote environment.

Responsibilities

• Serve as a primary point of contact for client questions and travel-related requests.
• Work alongside travel advisors to coordinate reservations and trip details.
• Assist with scheduling, confirmations, itinerary updates, and follow-up communications.
• Provide accurate information and timely support throughout the planning process.
• Maintain organized client records and booking documentation.
• Help ensure travel arrangements are accurate and ready before departure.
• Deliver professional, friendly service while creating a seamless client experience.

Skills

Excellent communication

Customer-focused

Organized

Remote work

Travel industry knowledge

Job description

We're looking for a friendly, organized, and customer-focused Travel Customer Service Manager to help create a positive experience for clients throughout their travel planning journey. In this fully remote role, you'll serve as a trusted point of contact, helping answer questions, coordinate travel details, and ensure every client receives timely, attentive support.

Working alongside experienced travel advisors, you'll assist with client communications, scheduling, reservation updates, and trip coordination while helping keep every booking organized and on track. If you enjoy solving problems, building relationships, and providing exceptional customer service, we'd love to hear from you.

What You'll Do

• Serve as a primary point of contact for client questions and travel-related requests.
• Work alongside travel advisors to coordinate reservations and trip details.
• Assist with scheduling, confirmations, itinerary updates, and follow-up communications.
• Provide accurate information and timely support throughout the planning process.
• Maintain organized client records and booking documentation.
• Help ensure travel arrangements are accurate and ready before departure.
• Deliver professional, friendly service while creating a seamless client experience.

What We're Looking For

• Excellent communication and interpersonal skills.
• A customer-first mindset with strong problem-solving abilities.
• Organized, detail-oriented, and able to manage multiple priorities.
• Comfortable working independently in a remote environment.
• Confident using computers and learning new online systems.
• Previous experience in customer service, hospitality, administration, or travel is helpful but not required.
• Citizens of the United States, Latin America, Spain, Australia, and UK

Why You'll Love This Opportunity

• 100% remote position with flexible scheduling.
• Comprehensive onboarding and ongoing training.
• Supportive team environment with continued mentorship.
• Opportunities for professional growth and advancement.
• Access to travel industry resources and travel-related benefits.