Remote Travel Concierge & Customer Experience Coordinator

Nexoratalent; Austin (TX); Remote; USD 38,000 - 52,000; Full time

Benefits offered by this job

Flexible scheduling options

Structured training and onboarding

Ongoing guidance and support

Access to online tools and resources

Opportunities for professional growth

Performance-based incentives

The opportunity to work within the旅行旅館

Job summary

Nexoratalent is seeking a Remote Customer Experience Coordinator to assist clients in planning travel experiences from inquiry to completion. You will communicate with clients, understand needs, and coordinate travel-related services while keeping details organized and professional.

This home-based role offers flexible scheduling, structured training, and ongoing guidance. You will work with travel providers and clients to ensure smooth experiences and timely updates throughout the planning

Qualifications

• Excellent written and verbal communication skills.
• Customer-focused attitude and professional communication.
• Strong organization and attention to detail.
• Ability to manage multiple requests and priorities.
• Comfortable using computers, email, and online platforms.
• Ability to work independently from a home-based environment.
• Previous experience in customer service, hospitality, travel, sales, administration, or coordination is a plus, but not required.
• Interest in travel, tourism, hospitality, and creating positive client experiences.

Responsibilities

• Communicate with clients through phone, email, and online messaging.
• Assist clients with travel-related questions, requests, and planning needs.
• Coordinate travel experiences, schedules, and service details based on client preferences.
• Provide accurate information regarding available options, requirements, and timelines.
• Assist with reservations, confirmations, updates, and changes.
• Maintain organized client information and service details.
• Follow up with clients to ensure requests are properly addressed.
• Help resolve questions or concerns in a professional and customer-focused manner.
• Coordinate with available travel and service providers when needed.
• Provide personalized support while maintaining a high level of professionalism.

Skills

Strong written communication

Strong verbal communication

Customer-focused

Organized

Detail-oriented

Independent worker

Remote work capable

Job description

Nexoratalent is seeking a Remote Customer Experience Coordinator to assist clients in planning travel experiences from inquiry to completion. You will communicate with clients, understand needs, and coordinate travel-related services while keeping details organized and professional.

This home-based role offers flexible scheduling, structured training, and ongoing guidance. You will work with travel providers and clients to ensure smooth experiences and timely updates throughout the planning