Remote Travel Concierge & Client Support

Careers In Travel | Destination Pros; Georgia; On-site; USD 21,000 - 26,000; Full time

Benefits offered by this job

Fully remote

Flexible work environment

Training and support

Growth opportunities

Travel perks

Job summary

Careers In Travel | Destination Pros is seeking a Customer Service Representative for a fully remote role in the travel industry, supporting clients before, during, and after their plans with timely communication and problem-solving.

The ideal candidate has strong written and verbal communication, is detail-oriented, comfortable with CRM tools and online booking platforms, and can work independently in a remote environment. Must be 18+ with reliable internet. Training provided.

Qualifications

• Previous experience in customer service (travel, hospitality, or service industry preferred).
• Strong written and verbal communication skills.
• Detail-oriented with excellent organizational and problem-solving abilities.
• Comfortable using email, CRM platforms, and online booking tools.
• Ability to work independently in a remote environment.
• Must be 18 years or older with access to a computer and stable internet connection.
• Interest in the travel industry and a passion for client satisfaction.

Responsibilities

• Respond promptly to customer inquiries via phone, email, and chat platforms
• Assist with booking confirmations, travel changes, and general service questions
• Resolve customer concerns with professionalism and efficiency
• Communicate updates related to itineraries, travel documents, or supplier changes
• Maintain accurate records of client communications and updates
• Coordinate with suppliers, vendors, and internal team members to fulfill service requests
• Stay informed about travel policies, destinations, and industry changes relevant to client needs

Skills

Strong written and verbalcommunication

Detail-oriented

Organizational skills

Problem-solving abilities

Remote work capability

CRM tools familiarity

Email and online booking tools

Tools

CRM platforms

Job description

Careers In Travel | Destination Pros is seeking a Customer Service Representative for a fully remote role in the travel industry, supporting clients before, during, and after their plans with timely communication and problem-solving.

The ideal candidate has strong written and verbal communication, is detail-oriented, comfortable with CRM tools and online booking platforms, and can work independently in a remote environment. Must be 18+ with reliable internet. Training provided.