Remote Travel Concierge & Client Experience Pro

Trip Ignite; Baltimore (MD); Remote; USD 42,000 - 65,000; Full time

Benefits offered by this job

Travel discounts

Full training program

Professional development

Flexible hours

Health insurance ASTA

Job summary

Trip Ignite is seeking a Remote Travel Professional to deliver premier customer service and tailor travel options for clients. The role includes training and ongoing professional development, with flexibility for part-time or full-time schedules.

You will coordinate travel bookings, payments, and documentation, while building strong vendor and client relationships. Strong communication and multi-tasking are essential, with access to industry discounts and a supportive environment.

Qualifications

• 2+ years of customer service experience (preferred).
• High school diploma or GED required.
• Associate's or bachelor's degree in travel, hospitality, business, or related fields preferred.
• Have Laptop/Smartphone & Internet Access.
• Health insurance provided by ASTA (premiums may apply).
• Flexible hours; Part-Time or Full-Time available.
• Travel Discounts.
• Full Training Program.
• Professional Development.
• Supportive work environment.

Responsibilities

• Communicate with prospective clients to assess travel needs, preferences, and budget.
• Customize marketing materials to appeal to clients via social media platforms, bulletin boards, and flyers.
• Recommend travel destinations based on weather, culture, excursions/activities, and visa requirements.
• Book travel arrangements, collect payments and associated fees, and obtain required documentation.
• Prepare all pre-departure itineraries and handle pre, post, and during-travel conflicts promptly.
• Maintain professional relationships with all travel vendors, clients, and tour operators.

Skills

Communication skills

Attention to detail

Interpersonal skills

Problem solving

Fast learner

Multitasking

Task prioritization

Education

High school diploma or GED

Associate's or Bachelor's degree in travel, hospitality, business

Tools

Zoom

Google Suite

Job description

Trip Ignite is seeking a Remote Travel Professional to deliver premier customer service and tailor travel options for clients. The role includes training and ongoing professional development, with flexibility for part-time or full-time schedules.

You will coordinate travel bookings, payments, and documentation, while building strong vendor and client relationships. Strong communication and multi-tasking are essential, with access to industry discounts and a supportive environment.