Remote Travel Concierge & Client Care Specialist

COLLETTE TRAVEL SERVICE INC; United States; A distancia; USD 28.000 - 30.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health & Wellness

Generous PTO

Paid holidays

Birthday leave

401(k) with company match

Exclusive travel discounts

Descripción de la vacante

Collette Travel Service Inc. is seeking an exceptional Client Care Agent to support our sales team and product line within the Collette Client Care Center.

This remote role involves handling inbound and outbound calls with professionalism and a focus on accuracy in the booking process. The ideal candidate has strong customer service skills, can work nights and weekends, and is comfortable using a reservation system.

Formación

• Customer service experience in call center or travel industry is a plus.
• Strong attention to detail in fast-paced environment is required.
• Proficiency with Microsoft Office (Excel/Outlook/Word) is ideal.
• Willingness to work nights and weekends is required.

Responsabilidades

• Answer inbound calls and route to the correct team.
• Educate customers on product offerings and benefits of Collette travel.
• Build and confirm tour packages in the internal reservation system.
• Explain offers and upgrades across tour components to customers.
• Review and complete Retail booking notations requiring action by Client Care Center.
• Meet and strive to exceed qualitative and quantitative performance goals.

Conocimientos

Call center experience

Detail oriented

Microsoft Excel

Microsoft Outlook

Team collaboration

AI curiosity

Educación

Some higher education preferred

Herramientas

Microsoft Excel

Microsoft Outlook

Microsoft Word

Reservation system

Descripción del empleo

Collette Travel Service Inc. is seeking an exceptional Client Care Agent to support our sales team and product line within the Collette Client Care Center.

This remote role involves handling inbound and outbound calls with professionalism and a focus on accuracy in the booking process. The ideal candidate has strong customer service skills, can work nights and weekends, and is comfortable using a reservation system.