Remote Travel Client Experience Coordinator

RemoteFetch; Lewiston (ME); Remote; USD 42,000 - 64,000; Full time

Benefits offered by this job

Fully remote work environment

Flexible scheduling

Access to training and industry tools

Opportunities for professional dev.

Travel-related perks and benefits

Supportive and collaborative team

Job summary

RemoteFetch is seeking a Client Experience Coordinator to be the primary point of contact for clients during travel planning, focusing on clear communication, organization, and top-tier service.

You will respond to inquiries, provide personalized support, ensure accurate information, and follow up to guarantee a seamless experience. Remote work, flexible scheduling, and ongoing training are offered.

Qualifications

• Excellent communication and interpersonal skills.
• Previous experience in customer service or client support roles.
• Hospitality or travel-related experience preferred.
• Strong attention to detail and organizational skills.
• Comfortable using technology, online systems, and booking tools.
• Ability to work independently and manage time effectively.
• Reliable internet connection.

Responsibilities

• Respond to client inquiries promptly and professionally, ensuring clear and effective communication.
• Provide personalized assistance and address concerns during the planning and travel process.
• Ensure all travel-related information shared with clients is current, accurate, and complete.
• Maintain regular follow-up with clients to ensure satisfaction and seamless experiences.
• Identify and resolve client issues efficiently to support a positive overall experience.

Skills

Communication

Interpersonal skills

Customer service

Hospitality experience

Detail oriented

Tech-savvy

Time management

Reliable internet

Tools

Booking tools

Online systems

Job description

RemoteFetch is seeking a Client Experience Coordinator to be the primary point of contact for clients during travel planning, focusing on clear communication, organization, and top-tier service.

You will respond to inquiries, provide personalized support, ensure accurate information, and follow up to guarantee a seamless experience. Remote work, flexible scheduling, and ongoing training are offered.