Remote Travel Concierge — Client Experience Advisor

RemoteFetch; Kansas; Remote; USD 40,000 - 65,000; Full time

Benefits offered by this job

Remote flexibility

Travel perks & discounts

Professional growth

Community of travelers

Job summary

RemoteFetch is seeking a Remote Travel Specialist to guide clients from trip planning to safe return, ensuring a seamless, stress-free experience.

You will respond to inquiries across email, phone and chat, assist with bookings and changes, share destination information and documentation, and follow up to gather feedback. Join a remote-friendly team that values empathetic service and attention to detail while helping clients create memorable travel experiences.

Qualifications

• Excellent written and verbal communication.
• Background in customer service, ideally travel, tourism, or hospitality.
• Strong attention to detail and proactive mindset.
• Tech-savvy and quick to learn new booking systems.

Responsibilities

• Respond to client inquiries across email, phone, and messaging in a timely, professional manner.
• Support clients with bookings, modifications, and cancellations.
• Provide accurate information about destinations, travel docs, and processes.
• Follow up with clients to confirm plans and gather feedback post-trip.
• Address concerns with empathy and efficiency to ensure satisfaction.

Skills

Communication skills

Customer service experience

Attention to detail

Tech-savvy

Passion for travel

Tools

Booking tools

Job description

RemoteFetch is seeking a Remote Travel Specialist to guide clients from trip planning to safe return, ensuring a seamless, stress-free experience.

You will respond to inquiries across email, phone and chat, assist with bookings and changes, share destination information and documentation, and follow up to gather feedback. Join a remote-friendly team that values empathetic service and attention to detail while helping clients create memorable travel experiences.