Remote Client Experience Specialist

RemoteFetch; Virginia Beach (VA); Remote; USD 38,000 - 60,000; Full time

Benefits offered by this job

Fully remote

Flexible scheduling

Training and industry tools

Professional development opportunities

Travel-related perks

Collaborative team culture

Job summary

RemoteFetch is seeking an Experience Coordinator to serve as the primary contact for clients throughout travel planning and coordination. This fully remote role focuses on communication, organization, and client satisfaction.

You will respond to inquiries, provide personalized support, ensure accuracy of information, and follow up to guarantee a smooth experience. Prior travel industry experience is helpful but not required.

Qualifications

• Excellent communication and interpersonal skills.
• Experience in customer service or client support roles.
• Hospitality or travel-related experience preferred.

Responsibilities

• Respond to client inquiries promptly and professionally.
• Provide personalized assistance and address concerns during planning and travel.
• Ensure travel information shared with clients is current and accurate.
• Maintain regular follow-up with clients to ensure satisfaction.
• Identify and resolve client issues to support a positive experience.

Skills

Excellent communication

Interpersonal skills

Customer service

Travel planning knowledge

Attention to detail

Time management

Job description

RemoteFetch is seeking an Experience Coordinator to serve as the primary contact for clients throughout travel planning and coordination. This fully remote role focuses on communication, organization, and client satisfaction.

You will respond to inquiries, provide personalized support, ensure accuracy of information, and follow up to guarantee a smooth experience. Prior travel industry experience is helpful but not required.