Remote Travel Care Coordinator - Growth & Mentorship

Excitingtravelnow; Westfield (MA); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

Training and tools

Flexible remote work environment

Advancement opportunities

Job summary

Excitingtravelnow is seeking a Customer Care Coordinator – Travel Services to deliver excellent service and build positive client relationships.

In this role, you will guide travelers through planning while ensuring each client receives professional support. The ideal candidate will have strong customer service skills, attention to detail, and the ability to work independently in a flexible remote work environment.

Benefits include training, tools, and ongoing mentorship, as well as advancement opportunities within the organization.

Qualifications

• Strong customer service and relationship-building skills.
• Detail-oriented with strong follow-through.
• Self-directed and comfortable working remotely.
• Experience in customer service or sales support preferred.
• Interest in travel or tourism is a plus.

Responsibilities

• Serve as a primary point of contact for travel-related inquiries.
• Provide timely and accurate responses to customer questions.
• Support travel planning coordination and itinerary updates.
• Monitor client needs before, during, and after travel.
• Maintain detailed documentation and follow-up communication.

Skills

Customer service skills

Relationship-building

Detail-oriented

Self-directed

Comfortable learning systems

Job description

Excitingtravelnow is seeking a Customer Care Coordinator – Travel Services to deliver excellent service and build positive client relationships.

In this role, you will guide travelers through planning while ensuring each client receives professional support. The ideal candidate will have strong customer service skills, attention to detail, and the ability to work independently in a flexible remote work environment.

Benefits include training, tools, and ongoing mentorship, as well as advancement opportunities within the organization.