Remote Travel Agent

Traveling with Michaila; Wilmington (NC); Remote; USD 42,000 - 56,000; Full time

Benefits offered by this job

Fully remote

Job summary

Traveling with Michaila is seeking a Remote Travel Agent based in Wilmington, NC, to manage the full travel booking process for clients from inquiry to trip completion.

You will consult with clients, research destinations, book flights and lodging, prepare itineraries, and handle any changes or issues with a focus on exceptional service.

Qualifications

• Experience delivering high-quality customer service in travel or hospitality.
• Ability to manage multiple client bookings and timelines remotely.
• Familiarity with online booking tools and reservation platforms.

Responsibilities

• Consult with clients to understand travel goals, budgets, and timelines.
• Research and recommend destinations, accommodations, and activities.
• Book and manage travel arrangements from start to finish.
• Prepare clear itineraries and provide travel documentation.
• Handle changes, cancellations, and rebookings promptly.
• Maintain accurate client records and booking details.
• Follow up with clients after trips to ensure satisfaction.

Skills

Customer service

Communication

Organization

Time management

Remote work

Tools

Online booking tools

Reservation systems

Job description

We are seeking a Remote Travel Agent based in Wilmington, North Carolina, to support clients throughout the entire travel booking process, from the initial inquiry through the completion of their trip. This role is suited to a service-oriented professional who enjoys planning travel, coordinating details, and helping clients feel confident in their travel arrangements.Key ResponsibilitiesConsult with clients to understand their travel goals, preferences, budgets, and timelinesResearch and recommend destinations, accommodations, transportation, and activities that match client needsBook and manage travel arrangements from start to finish, including flights, lodging, tours, and related servicesPrepare clear itineraries and provide clients with accurate travel documentation and informationGuide clients through each stage of the booking process, answering questions and addressing concerns promptlyHandle changes, cancellations, and rebookings, and assist clients with issues that arise before or during travelMaintain accurate client records and booking detailsFollow up with clients after their trips to ensure satisfaction and encourage future bookingsQualificationsStrong communication and customer service skills, with the ability to build positive client relationshipsExcellent organizational skills and close attention to detailAbility to manage multiple client bookings and deadlines simultaneouslyComfort using online booking tools, reservation systems, and standard communication platformsAbility to work independently and manage time effectively in a remote environmentA reliable internet connection and a suitable home workspacePrior experience in travel planning, hospitality, or customer service is beneficialWhat We OfferA fully remote working arrangement based in Wilmington, North CarolinaThe opportunity to work directly with clients and manage the complete booking experienceA role within a travel-focused company dedicated to creating personalized travel experiences