Remote Travel Consultant

Sweetcarolinatravels; Charlotte (NC); Remote; USD 40,000 - 60,000; Full time

Benefits offered by this job

Exclusive travel perks

Access to industry discounts

Professional development training

Community-oriented culture

Job summary

A travel consultancy firm based in Charlotte, NC, is looking for a Remote Travel Consultant to provide seamless support from trip planning to return. Responsibilities include engaging with clients through various channels, managing bookings, and ensuring client satisfaction with personalized service. The ideal candidate is tech-savvy, detail-oriented, and has a passion for travel. This role offers flexible remote work and professional development opportunities within a community-focused culture.

Qualifications

• Strong written and verbal communication skills are essential.
• Experience in customer service, especially in travel or hospitality, is preferred.
• Attention to detail and strong organizational skills are required.
• Ability to adapt quickly to new systems and tools is necessary.
• A passion for travel and aiding others in creating memorable experiences is crucial.

Responsibilities

• Engage with client inquiries via various communication channels.
• Support booking updates, modifications, cancellations, and special requests.
• Provide accurate insights on travel and agency procedures.
• Confirm trip details and gather post-travel feedback.
• Resolve client concerns with empathy and efficiency.

Skills

Strong written and verbal communication skills

Experience in customer service

High attention to detail

Tech-savvy

Genuine love for travel

Job description

Charlotte, North Carolina, United States

As a Remote Travel Consultant, you’ll play a mission-critical role in supporting our clients from their very first trip idea all the way to their safe return home. You’ll be the steady, knowledgeable guide who keeps their travel experience seamless, stress-free, and genuinely memorable. From handling bookings to troubleshooting challenges, you’ll bring professionalism, care, and that classic service mindset that never goes out of style.

Sweet Carolina Travel, prides itself on delivering personalized, high-quality support to travelers nationwide. We’ve built our reputation on trust, consistency, and heart—and we’re excited to welcome someone who shares those values.

Key Responsibilities

Engage with client inquiries across email, phone, and messaging channels with timely, polished communication.

Support travelers with booking updates, modifications, cancellations, and special requests.

Provide accurate, up-to-date insights on destinations, travel documents, and agency procedures.

Follow up to confirm trip details and gather feedback post-travel.

Resolve concerns with empathy, efficiency, and a commitment to client satisfaction.

Fully remote flexibility — work from anywhere and design a schedule that aligns with your lifestyle.

Exclusive travel perks and access to industry-only discounts.

Professional development through ongoing training, mentorship, and team support.

Community culture where passion for travel, connection, and meaningful memories drives everything we do.

What We’re Looking For

Strong written and verbal communication skills.

Experience in customer service—ideally in travel, tourism, or hospitality.

High attention to detail with strong organizational and follow-through habits.

Tech-savvy and quick to adapt to new systems and booking tools.

A genuine love for travel and helping others design unforgettable journeys.