Remote Training Specialist - Virtual Coach for Teams

Gainwell Technologies; Arkansas; Remote; USD 48,000 - 69,000; Full time

Benefits offered by this job

Generous vacation policy

401(k) match

Health benefits

Educational assistance

Job summary

Gainwell Technologies is seeking a Training Specialist to empower call center teams and other departments through engaging virtual training. You will design and deliver sessions, adapt to diverse learning styles, and collaborate with the LKI team to improve learning outcomes.

The role emphasizes post-training support, metrics-driven assessment, and a commitment to flexible work arrangements across the US.

Qualifications

• 3 - 5 years of experience as a trainer or facilitator.
• Passion for training and desire to facilitate in a virtual classroom environment.
• Strong presentation and interpersonal skills.
• Experience with adult learning principles and learner engagement techniques.
• Some experience with curriculum development, presentation, and instructional design.

Responsibilities

• Deliver engaging and interactive training sessions to new and existing call center agents and general training for other departments such as field services teams.
• Facilitate virtual training programs to enhance employee skills and performance.
• Adapt training delivery to various learning styles and needs.
• Design visually engaging and interactive training material and presentations for learners that meets modern adult learning principles and varied learning needs.
• Collaborate with LKI training team, SMEs, and account lenders to ensure training materials are effective and user-friendly.
• Provide post-training support and resources to learners and call center leadership.
• Assess training outcomes through surveys, feedback, and performance metrics.

Skills

Trainer experience

Presentation skills

Adult learning

Curriculum development

Instructional design

Job description

Gainwell Technologies is seeking a Training Specialist to empower call center teams and other departments through engaging virtual training. You will design and deliver sessions, adapt to diverse learning styles, and collaborate with the LKI team to improve learning outcomes.

The role emphasizes post-training support, metrics-driven assessment, and a commitment to flexible work arrangements across the US.