Remote Senior Software Manager: Training & QA Lead

Doist; Arlington (VA); On-site; USD 130,000 - 170,000; Full time

Job summary

TechOp Solutions International is seeking an experienced Remote Senior Software Developer Manager to lead the design, development, implementation, and ongoing support of enterprise call center applications and technology solutions.

This role oversees the full software development lifecycle, manages development activities, and ensures technology solutions align with business requirements and operational objectives while guiding Training and Quality Assurance teams across projects.

Qualifications

• Minimum 5+ years in software development leadership.
• Experience managing SDLC for enterprise applications.
• Strong communication and cross-functional collaboration.

Responsibilities

• Lead the daily operations of the Training and Quality Assurance team.
• Develop, implement, and maintain training programs for new hires and existing staff.
• Design and update training materials, job aids, and instructional resources.
• Conduct instructor-led, virtual, and self-paced training programs.
• Establish quality standards and performance evaluation methodologies.
• Monitor customer interactions across multiple communication channels to ensure compliance and service quality.
• Conduct calibration sessions with operational leadership and quality teams.
• Analyze quality trends and identify opportunities for coaching and performance improvement.
• Prepare quality assurance reports, dashboards, and performance analyses.
• Develop corrective action plans and continuous improvement initiatives.
• Coordinate with operational leadership to identify training needs and performance gaps.

Skills

SDLC leadership

Enterprise software

Training & QA management

Tools

Call center platforms

Job description

TechOp Solutions International is seeking an experienced Remote Senior Software Developer Manager to lead the design, development, implementation, and ongoing support of enterprise call center applications and technology solutions.

This role oversees the full software development lifecycle, manages development activities, and ensures technology solutions align with business requirements and operational objectives while guiding Training and Quality Assurance teams across projects.