Remote Title Coordinator: Vendor Management & Operations

First American; Alabama; Remote; USD 28,000 - 37,000; Full time

Benefits offered by this job

Employee stock purchase plan

401(k) matching

PTO

Job summary

First American Title's GO Title division seeks a Title Coordinator to coordinate the title process, monitor workflows, and verify data accuracy across multiple sites and stakeholders. You will ensure timely file completion, manage vendor relationships, and support onboarding and process improvements.

The role requires a Bachelor's degree or equivalent, 3+ years of title experience, and strong communication, detail orientation, and problem-solving skills.

Qualifications

• Bachelor's degree or equivalent combination of education and experience.
• 3+ years of title experience with knowledge related to property title searches, documents, issues, and complexities.
• Demonstrated success establishing, leading and maintaining effective working relationships.
• Proficient MS Office skill set.
• Excellent verbal/written communication skills.
• Strong attention to detail.
• Strong problem solving and organizational skills.
• Always maintain professionalism and a positive service attitude.
• Working knowledge of company and/or client operating systems.

Responsibilities

• Research incoming order requests and provide accurate and detailed ordering instructions.
• Responds to internal customer and vendor requests primarily through email.
• Update file status within company and/or client system(s).
• Develop strong relationships with vendors and internal stakeholders.
• Proactively communicate file status to appropriate personnel.
• Monitor processes and resolve issues to achieve SLAs. Report issues to internal stakeholders as appropriate.
• Escalate complex title issues to manager as needed.
• Facilitates on-boarding vendors.
• Implements best practices, develops performance standards, policies, and procedures, and provides tools necessary for effective and consistent management of vendors.
• Analyze vendor performance and identify performance trends taking corrective action as necessary to improve performance.
• Act as a liaison between vendor partners and Company in resolving service delivery issues.
• Manages a wide range of programs/projects in vendor management including identifying requirements and deliverables, developing project plans, and monitoring delivery schedules.

Skills

MS Office

Verbal & written communication

Attention to detail

Problem solving

Organization

Professionalism

Operating systems knowledge

Education

Bachelor's degree or equivalent combination of education and experience

Tools

MS Office

Job description

First American Title's GO Title division seeks a Title Coordinator to coordinate the title process, monitor workflows, and verify data accuracy across multiple sites and stakeholders. You will ensure timely file completion, manage vendor relationships, and support onboarding and process improvements.

The role requires a Bachelor's degree or equivalent, 3+ years of title experience, and strong communication, detail orientation, and problem-solving skills.