Remote Title Coordination Specialist

First American; New York (NY); Remote; USD 33,930,000 - 89,037,000; Full time

Job summary

First American seeks a Title Coordinator to act as the primary contact for title agents ordering search products and services. You will deliver responsive, high-quality customer service, manage search orders, provide status updates, and coordinate with internal teams to ensure timely completion.

You will monitor orders through production, address delays, and support rush or time-sensitive requests, working with title agents and internal partners to ensure accuracy and smooth processing.

Qualifications

• Strong MS Office and computer skills.
• Excellent verbal and written communication.
• Bilingual not required; clear customer interaction.
• Ability to review and interpret documents accurately.
• Experience in escrow/title or related lender role preferred.
• Knowledge of title order processes and search terminology.
• Ability to coordinate with vendors and internal teams.
• Detail-oriented with strong organizational skills.
• Team player who can multitask effectively.
• HUD or closing experience is a plus.

Responsibilities

• Serve as a point of contact regarding the search product and resolve escalated issues.
• Research property details and confirm accuracy; coordinate with clients and searchers to reconcile discrepancies.
• Keep involved parties informed of status or issues regarding title orders.
• May participate in business development to maintain or grow client base.
• Proactively contact vendors to ensure timely delivery of completed searches and address issues.
• May assist offshore team by answering questions and resolving escalated issues.
• Utilize company systems to coordinate workflow and respond to customer requests.

Skills

MS Office

Communication skills

Attention to detail

Team player

Customer service

Data analysis

Multitasking

Office systems knowledge

Education

High School diploma or equivalent

Some college preferred

Job description

First American seeks a Title Coordinator to act as the primary contact for title agents ordering search products and services. You will deliver responsive, high-quality customer service, manage search orders, provide status updates, and coordinate with internal teams to ensure timely completion.

You will monitor orders through production, address delays, and support rush or time-sensitive requests, working with title agents and internal partners to ensure accuracy and smooth processing.