Senior Title Coordinator

First American; New York (NY); Remote; USD 33,930,000 - 89,037,000; Full time

Job summary

First American seeks a Title Coordinator to act as the primary contact for title agents ordering search products and services. You will deliver responsive, high-quality customer service, manage search orders, provide status updates, and coordinate with internal teams to ensure timely completion.

You will monitor orders through production, address delays, and support rush or time-sensitive requests, working with title agents and internal partners to ensure accuracy and smooth processing.

Qualifications

• Strong MS Office and computer skills.
• Excellent verbal and written communication.
• Bilingual not required; clear customer interaction.
• Ability to review and interpret documents accurately.
• Experience in escrow/title or related lender role preferred.
• Knowledge of title order processes and search terminology.
• Ability to coordinate with vendors and internal teams.
• Detail-oriented with strong organizational skills.
• Team player who can multitask effectively.
• HUD or closing experience is a plus.

Responsibilities

• Serve as a point of contact regarding the search product and resolve escalated issues.
• Research property details and confirm accuracy; coordinate with clients and searchers to reconcile discrepancies.
• Keep involved parties informed of status or issues regarding title orders.
• May participate in business development to maintain or grow client base.
• Proactively contact vendors to ensure timely delivery of completed searches and address issues.
• May assist offshore team by answering questions and resolving escalated issues.
• Utilize company systems to coordinate workflow and respond to customer requests.

Skills

MS Office

Communication skills

Attention to detail

Team player

Customer service

Data analysis

Multitasking

Office systems knowledge

Education

High School diploma or equivalent

Some college preferred

Job description

Who We Are

Join a team that puts its People First! First American's Agency Division is dedicated to providing our policy-issuing agents with resources, services and underwriting guidance needed to achieve new levels of success. Since 1889, First American (NYSE: FAF) has held an unwavering belief in its people. They are passionate about what they do, and we are equally passionate about fostering an environment where all feel welcome, supported, and empowered to be innovative and reach their full potential. Our inclusive, people-first culture has earned our company numerous accolades, including being named to the Fortune 100 Best Companies to Work For® list for eleven consecutive years. We have also earned awards as a best place to work for women, diversity and LGBTQ+ employees, and have been included on more than 50 regional best places to work lists. First American will always strive to be a great place to work, for all. For more information, please visit www.careers.firstam.com.

What We Do

The Title Coordinator serves as a key point of contact for title agents who order title search products and services through the company. This role provides responsive, high-quality customer service by assisting agents with their search orders, answering questions, providing status updates, and coordinating with internal teams, searchers, and other partners to help ensure requests are completed accurately and timely.

The Title Coordinator monitors title search orders throughout the production process, follows up on outstanding items, obtains necessary title documents, communicates anticipated completion times, assists in resolving issues or delays, and supports rush, escalated or time-sensitive requests.

With a strong focus on the title agent experience, the Title Coordinator works collaboratively with First American title agents, as well as internal partners (e.g. FA production team, agency sales representatives, company underwriters) to ensure agents receive timely, accurate, and professional service from the time a search is ordered through completion.

What You’ll Do

• Serve as a point of contact regarding the search product providing subject matter expertise to resolve escalated issues arising from search discrepancies.
• Research property details and look for back title on orders to confirm accuracy; coordinate with clients and searchers to reconcile discrepancies.
• Keeps responsible parties abreast of status or issues regarding title orders; direct questions to responsible parties.
• May participate in business development activities to maintain existing clients and acquire new clients.
• Proactively contacts vendors to ensure timely delivery of completed searches, escape past due search requests, address issues with completed searches, and keep system updated.
• May assist offshore team by answering questions and resolving escalated issues.
• Utilizes company operating systems to coordinate/manage workflow, produce products and respond to customer requests.

What You’ll Bring

• Strong MS Office skill set
• Strong communication skills, both verbal and written
• Strong attention to detail
• Demonstrated ability to work well in a team environment
• Strong customer service skills
• Ability to analyze, compare, interpret and process data
• Ability to multitask and perform intense and accurate document review
• Strong knowledge of company and/or client operating systems
• High School diploma or equivalent; some college preferred
• 4+ years’ experience in escrow/title or curative lender role
• HUD or closing experience is a plus

Pay Range: $23.37 - $31.15 Hourly, Remote

This hiring range is a reasonable estimate of the base pay range for this position at the time of posting. Pay is based on a number of factors which may include job-related knowledge, skills, experience, business requirements and geographic location.

What We Offer

By choice, we don’t simply accept individuality – we embrace it, we support it, and we thrive on it! Our People First culture is inclusive for all employees - not just because it's the right thing to do, but because it's the key to our success. We are proud to foster an authentic and inclusive workplace For All. You are free and encouraged to bring your entire, unique self to work.

First American is an equal opportunity employer in every sense of the term.

Based on eligibility, First American offers a comprehensive benefits package including medical, dental, vision, 401k, PTO/paid sick leave and other great benefits like an employee stock purchase plan.