Remote Tier 2 Technical Support Specialist

SPECTRIO LLC; Dallas (TX); On-site; USD 42,000 - 68,000; Full time

Benefits offered by this job

Work From Home

Internet Allowance

Vacation PTO

Holidays

Medical Insurance

Life Insurance

Disability Insurance

EAP

Pet Benefits

Job summary

Spectrio LLC is seeking a Technical Support Specialist, Tier 2, to provide phone-based end-user support for our digital signage platform. You will translate complex technical details into clear guidance and help document solutions for the knowledge base.

Requirements include 2+ years in computer-related customer service, CRM and ERP experience, NetSuite and Google Suite familiarity, and an A.S. in Computer Science preferred.

Qualifications

• 2+ years of experience in computers and providing customer service in a call center environment.
• AS in Computer Science preferred.
• CRM and ERP experience preferred.
• Experience using NetSuite, Google Suite, and other basic computer related skills.

Responsibilities

• Provide technical support over the phone to end users.
• Comprehend and apply technical information, and present it to customers in a non-technical manner.
• Perform data entry duties, monitor, operate or coordinate and assist others in the operation of computer hardware, software, and peripherals.
• Utilize computer equipment, software and diagnostic tools to perform a broad range of computer operations assignments.
• Update supervisor on status of projects or technical issues.
• Assist with the creation and documentation of technical knowledge base for common issues experienced by end users.
• Perform other duties as assigned.

Skills

Customer service

Call center

Technical support

CRM experience

ERP experience

NetSuite

Google Suite

Education

AS in Computer Science

Tools

NetSuite

Google Suite

Job description

Spectrio LLC is seeking a Technical Support Specialist, Tier 2, to provide phone-based end-user support for our digital signage platform. You will translate complex technical details into clear guidance and help document solutions for the knowledge base.

Requirements include 2+ years in computer-related customer service, CRM and ERP experience, NetSuite and Google Suite familiarity, and an A.S. in Computer Science preferred.