Remote Tier 2 Tech Support Specialist

Spectrio; Dallas (TX); On-site; USD 55,000 - 70,000; Full time

Benefits offered by this job

Work From Home - Remote

Internet Allowance

Paid Holidays

Sick Leave

Health Insurance

401(k)

Job summary

Spectrio, a leading provider of comprehensive digital signage solutions, is seeking a Technical Support Specialist, Tier 2. You will support end users by phone, explain technical details in clear terms, and help build a knowledge base for common issues.

The role emphasizes customer service, problem solving, and teamwork. Open to remote candidates in the US with 2+ years of experience and a CS-related degree preferred.

Qualifications

• 2+ years of related experience with computers and providing customer service in a call center environment.
• AS in Computer Science preferred.
• Previous CRM and ERP experience preferred.
• Experience using NetSuite, Google Suite, and other basic computer related skills.
• Ability to effectively prioritize and execute tasks and adapt to change.
• Ability to work under pressure with interruptions and challenging deadlines.
• Must show aptitude and desire to learn new skills on the job.
• Analytical and problem-solving abilities.
• Team-oriented, collaborative and have a positive attitude.
• Strong customer-service orientation with ability to be courteous and helpful.

Responsibilities

• Provide technical support over the phone to end users.
• Comprehend and apply technical information, and present technical information to customers in a non-technical manner.
• Perform data entry duties, monitor, operate or coordinate and assist others in the operation of computer hardware, software, and peripherals.
• Utilize computer equipment, software and diagnostic tools to perform a broad range of computer operations assignments.
• Update supervisor on status of projects or technical issues.
• Assist with the creation and documentation of technical knowledge base for common issues experienced by end users.
• Perform other duties as assigned.

Skills

Customer service

Problem solving

Teamwork

Prioritize tasks

Adapt to change

Learn on the job

Education

AS in Computer Science

Tools

NetSuite

Google Suite

CRM software

ERP systems

Job description

Spectrio, a leading provider of comprehensive digital signage solutions, is seeking a Technical Support Specialist, Tier 2. You will support end users by phone, explain technical details in clear terms, and help build a knowledge base for common issues.

The role emphasizes customer service, problem solving, and teamwork. Open to remote candidates in the US with 2+ years of experience and a CS-related degree preferred.