Remote Tier II Technical Support Specialist

Sync.com

Dallas (TX)

On-site

USD 55,000 - 75,000

Full time

7 days ago

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Job summary

Sync.com is seeking a Tier II Technical Support specialist to join our fully remote team. You will handle technical, account, and billing inquiries, translating complex concepts into customer-friendly language.

The role requires strong problem-solving across Windows, Mac OS, Linux, iOS, and Android, with a focus on customer satisfaction. You will collaborate with product and development teams to reproduce issues, provide feedback, and ensure high-quality support while aligning with our

Qualifications

Minimum 4 years in technical or customer support.
Strong written and verbal communication with varied audiences.
Experience across Windows, Mac OS, Linux, iOS and Android.
Able to troubleshoot independently and learn new tools quickly.

Responsibilities

Provide exceptional technical support to customers using our cloud storage and file sharing platform, resolving technical, account, and billing inquiries with clear explanations.
Troubleshoot and investigate issues methodically, identifying patterns and delivering effective solutions tailored to each customer.
Collaborate with development and product teams by reproducing issues, escalating bugs, and providing detailed feedback.
Develop a strong understanding of Sync's products, processes, and escalation workflows to deliver accurate, efficient support.