Remote Tier 2 Help Desk Technician – MSP (HIPAA)

Rippling, Inc.; Boston (MA); Remote; USD 70,000 - 105,000; Full time

Benefits offered by this job

Health, dental and vision insurance

401(k) retirement plan with company 
匹

Job summary

Harbor IT is seeking a Help Desk Technician II to join our remote-first Service Delivery team, with occasional on-site support in the Greater Boston area. You will own tickets end-to-end, provide mentorship to junior technicians, and work across healthcare, medical, and life sciences environments while upholding HIPAA and PHI handling standards.

You will troubleshoot Microsoft 365, Entra ID, AD, and Intune-managed endpoints, manage security configurations, and collaborate with cross-functional

Qualifications

• 3+ years IT support in MSP or professional services
• Experience supporting Microsoft 365, Intune, and MFA
• Hybrid identity configurations and AD administration
• Familiarity with security tooling and MFA/CA
• Healthcare/life sciences environments familiarity preferred
• Strong written and verbal communication skills
• Willingness to obtain technical certifications

Responsibilities

• Escalate and resolve complex tickets end-to-end as Tier 2
• Administer Microsoft 365, Entra ID, AD, Intune endpoints and GPOs
• Troubleshoot Windows 10/11 issues including MFA problems
• Apply security practices including CA administration and EDR monitoring
• Manage endpoint security and patching via RMM tools
• Use ConnectWise Manage to track tickets and assets according to SLA
• Collaborate with infrastructure and project teams for deployments and upgrades
• Perform proactive system monitoring and maintenance for uptime
• Create and maintain accurate knowledge base and diagrams
• Mentor Help Desk I technicians and participate in on-call rotation
• Engage in knowledge-sharing and process-improvement initiatives

Skills

MS 365 & Azure

AD administration

Ticket triage

Security tooling

Networking basics

Backup & storage

AI concepts

HIPAA awareness

Education

Bachelor’s degree in IT/CS

Tools

SentinelOne

N-able

ConnectWise Manage

Veeam

Datto

Job description

Harbor IT is seeking a Help Desk Technician II to join our remote-first Service Delivery team, with occasional on-site support in the Greater Boston area. You will own tickets end-to-end, provide mentorship to junior technicians, and work across healthcare, medical, and life sciences environments while upholding HIPAA and PHI handling standards.

You will troubleshoot Microsoft 365, Entra ID, AD, and Intune-managed endpoints, manage security configurations, and collaborate with cross-functional