Remote IT Help Desk Technician | Healthcare IT Support

The Auctus Group Ltd; Idaho; On-site; USD 42,000 - 56,000; Full time

Job summary

The Auctus Group LLC is seeking a dependable Level 1 Help Desk Technician to provide first-line IT support for internal staff across operations, billing, reporting, and leadership teams in a healthcare technology environment.

The ideal candidate has hands-on experience with Windows and macOS, Microsoft 365, and basic networking. You’ll troubleshoot issues, manage accounts, and document resolutions while maintaining HIPAA-minded security and service-focused professionalism.

Qualifications

• 1–3 years of IT help desk or technical support experience.
• Experience supporting Microsoft 365 environments.
• Familiarity with Windows and macOS troubleshooting.
• Basic networking concepts, VPNs, printers, and endpoints.
• Strong communication and organizational skills.
• Ability to prioritize tasks and manage multiple requests simultaneously.
• Experience with ticketing systems and remote support tools preferred.

Responsibilities

• Provide first-level support for hardware, software, and account-related issues.
• Troubleshoot Windows, macOS, printers, VPN, and network connectivity issues.
• Manage user accounts, password resets, MFA support, and onboarding/offboarding tasks.
• Escalate advanced technical issues to senior IT staff when necessary.
• Document tickets, troubleshooting steps, and resolutions accurately.
• Assist with workstation setup, device imaging, inventory tracking, and equipment deployment.
• Support remote employees using remote access and support tools.
• Maintain awareness of HIPAA and security best practices when handling systems and user data.
• Deliver excellent customer service and maintain professionalism during high-pressure situations.

Job description

The Auctus Group LLC is seeking a dependable Level 1 Help Desk Technician to provide first-line IT support for internal staff across operations, billing, reporting, and leadership teams in a healthcare technology environment.

The ideal candidate has hands-on experience with Windows and macOS, Microsoft 365, and basic networking. You’ll troubleshoot issues, manage accounts, and document resolutions while maintaining HIPAA-minded security and service-focused professionalism.