Customer Service & Technical Support Representative (Tier 1)

Allied Global Sandbox; Peru (IL); Hybrid; USD 35,000 - 55,000; Full time

Job summary

Allied Global Sandbox is seeking a Remote Customer Service & Technical Support Representative (Tier 1). You will handle inbound and outbound calls, providing first-level technical support and clear, courteous customer service across the United States.

The role emphasizes problem-solving, effective communication, and the use of MS Office and ticketing systems to document issues and track requests. This position is remote with standard support responsibilities.

Qualifications

• Strong customer service orientation and problem-solving abilities.
• Basic technical troubleshooting skills.
• Proficiency with Microsoft Office and ticketing systems is a plus.

Responsibilities

• Deliver high-quality customer service and first-level technical support to customers.
• Handle inbound and outbound phone interactions.
• Ensure timely, accurate, and professional resolution of customer inquiries.

Skills

Customer service

Problem solving

Technical troubleshooting

Tools

Microsoft Office

Ticketing systems

Job description

Customer Service & Technical Support Representative (Tier 1)

• Remote

TheCustomerService&TechnicalSupportRepresentative(Tier1)isresponsiblefordeliveringhigh-qualitycustomerserviceandfirst-leveltechnicalsupporttocustomers,primarilythroughinboundandoutboundphoneinteractions.Thisroleensurestimely,accurate,andprofessionalresolutionofcustomerinquirieswhilemaintainingserviceexcellenceandcompliancewithcompanystandards.

Job requirements

Strongcustomerserviceorientationandproblem-solvingabilities.

Basictechnicaltroubleshootingskills.

ProficiencywithMicrosoftOfficeandticketingsystemsisaplus.