Remote Tier 1 Customer Support $17/hr

Lensa; Richmond (VA); Remote; USD 10,000 - 60,000; Full time

Job summary

A leading career site is seeking a Tier 1 Customer Support Representative for a fully remote position with TEKsystems. This role involves assisting customers with technical issues and requires strong troubleshooting skills. Offering a competitive pay of $17/hr, the position is ideal for entry-level candidates looking to start their career in IT services.

Benefits

Medical, dental & vision

401(k) Retirement Plan

Life Insurance

Short and long-term disability

Health Spending Account (HSA)

Employee Assistance Program

Time Off/Leave

Qualifications

• Entry-level position with responsibilities in tech support.
• Experience with hardware and network troubleshooting preferred.
• Remote work setup required with high-speed internet.

Responsibilities

• Assist families and students with login and navigation issues.
• Handle 30–50 inbound calls per day.
• Troubleshoot remote access and website concerns.

Skills

Hardware Troubleshooting

Active Directory

Network Troubleshooting

Remote Troubleshooting

Internet & Browser troubleshooting

Tools

Google Apps

Zoom

Bomgar/BeyondTrust

Job description

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Lensa is the leading career site for job seekers at every stage of their career. Our client, TEKsystems, is seeking professionals. Apply via Lensa today!

Pay: $17/hr

Contract: 7/7/2025 – 10/2025 (Potential extension through 2/206 based on attendance/performance)

Job Title: Tier 1 Customer Support

Shift: Monday – Friday, 9 AM – 6 PM (ET)

Job Duties: The Customer Service Representative (CSR) will be part of the Family Tech Support Contact Center , handling inquiries via phone, LiveChat, and email.

Responsibilities Include

️ Assisting families, students, and occasional teachers with login issues and navigation

️ Troubleshooting remote access problems, website concerns, and system navigation

️ Handling approximately 30–50 inbound calls per day

Preferred Skills & Experience

Hardware Troubleshooting (HP laptops, peripherals, mic/camera settings) Active Directory (Password resets) Network Troubleshooting (Home &

Domain environments) ️ Adding/removing printers, scan folders Internet & Browser troubleshooting Basic computer reimaging (PC) ; Apple experience welcomed ️ Remote Troubleshooting

Tools (Bomgar/BeyondTrust)

Google Apps & Zoom (Experience With Class Preferred)

Remote Work Setup (Quiet home workspace, high-speed internet)

Pay and Benefits

The pay range for this position is $17.00 - $17.00/hr.

Requirements

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)
  
  

Workplace Type

This is a fully remote position.

Application Deadline

This position is anticipated to close on May 22, 2025.

About TEKsystems And TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Contract

Job function

• Job function

  Other

• Industries

  IT Services and IT Consulting

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