REMOTE Tier 1 Customer Support

Lensa; Jacksonville (FL); Remote; USD 10,000 - 60,000; Full time

Job summary

Lensa is seeking an Associate Customer Service Representative to provide support for families facing login and platform issues. This fully remote position requires previous technical help desk experience and offers a pay rate of $17 per hour. The ideal candidate will possess strong hardware troubleshooting skills, especially with HP laptops, and experience with Active Directory is preferred.

Benefits

Medical benefits

Dental benefits

Vision benefits

401(k) Retirement Plan

Employee Assistance Program

Paid Time Off

Qualifications

• Must have previous technical help desk style experience.
• Strong knowledge of hardware troubleshooting, especially with HP laptops.
• Experience with Active Directory preferred.

Responsibilities

• Take inbound calls supporting families with login issues.
• Provide customer support to resolve issues on platforms.
• Handle approximately 30-50 inbound calls daily.

Skills

Hardware troubleshooting

Remote access support

Active Directory

Education

Recent technical certificate

Job description

Must have previous technical help desk style experience to be considered or recent technical certificate

Monday-Friday 9am-6pm EST

100% remote - equipment provided

Start date: July 7th

End Date: October 3rd

Description:

Will take inbound calls supporting families w/ login issues and provide customer support as needed to resolve any issues

Will handle roughly 30-50 inbound calls a day.

The CSR is responsible for responding to a high volume of inquiries about the company’s products or services, complaints, remote access to computers, helping with logins, website issues, and navigating their platforms.

The Associate Customer Service Representative takes inbound calls, LiveChat, and/or emails from Family, students and Occasional calls from teachers who are with students troubleshooting platform and/or login issues.

Additional Skills & Qualifications

Strong knowledge/experience with hardware troubleshooting (our customers primarily use HP laptops)

Performance issues

Mic/Camera issues/settings

Strong knowledge/experience with Active Directory

Experience with working remotely (work from home)

Must have a quiet place in the house/apartment

High Speed internet

Pay and Benefits

The pay range for this position is $17.00 - $17.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully remote position.

Application Deadline

This position is anticipated to close on Jun 2, 2025.

About TEKsystems and TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

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