Remote Ticketing Services Specialist

nLiven; Chicago (IL); Remote; USD 55,000 - 70,000; Full time

Benefits offered by this job

Remote work environment

Annual bonus potential

Medical, dental, vision benefits

401k plans

Paid parental leave

Learning & development reimbursements

Flexible scheduling

Job summary

nLiven is hiring a Ticketing Services Representative who acts as the first point of contact for venues using our ticketing platform. This fully remote role requires you to be located in the greater Chicago area and occasional travel or in-person meetings may be needed.

You will troubleshoot, onboard, and support events while building strong customer relationships. You will respond to Tier 1 requests via phone, email, and HubSpot, help configure venues and promotions, and collaborate with

Qualifications

• Three or more years of customer relationship or customer service experience.
• Experience with ticketing systems or live events preferred.
• Willingness to travel occasionally to customer venues.
• Availability for occasional evening and weekend work around performances.

Responsibilities

• Respond to Tier 1 inquiries by phone, email, and HubSpot.
• Troubleshoot hardware/software at venues and document bugs.
• Pull standard reports to answer sales and order questions.
• Collaborate with the Customer Support Engineer, Product Management, and other teams.
• Onboard and train new customers on the nLiven system.
• Configure venues, seat maps, and promotions.
• Maintain knowledge of product updates and release notes.

Skills

Customer service experience

Ticketing systems experience

Troubleshooting hardware/software

Communication skills

Organizational skills

Team collaboration

Education

Bachelor's degree in business or related field

Tools

Microsoft Office

Google Workspace

Slack

Stripe

Zoom

HubSpot

Atlassian Suite

Job description

nLiven is hiring a Ticketing Services Representative who acts as the first point of contact for venues using our ticketing platform. This fully remote role requires you to be located in the greater Chicago area and occasional travel or in-person meetings may be needed.

You will troubleshoot, onboard, and support events while building strong customer relationships. You will respond to Tier 1 requests via phone, email, and HubSpot, help configure venues and promotions, and collaborate with