Remote Ticketing & Events Support Specialist

nLiven; Los Angeles (CA); Remote; USD 55,000 - 70,000; Full time

Benefits offered by this job

Health benefits

Remote work environment

Annual bonus eligibility

401k plan

Job summary

nLiven is hiring a Ticketing Services Representative to support venues using our real-time ticketing platform. You will resolve issues, configure venues and events, and provide proactive customer support to ensure smooth on-sales and accurate seat maps.

Based in a fully remote role, you will work with teams across the US and UK, travel occasionally, and participate in an on-call rotation. A Bachelor’s degree and 3+ years in customer service are preferred.

Qualifications

• Three+ years of customer relationship or customer service experience.
• Ticketing background and/or knowledge of ticketing systems preferred.
• Bachelor’s degree in business or related field preferred, or equivalent experience.
• Occasional travel to customer venues and availability for evenings/weekends.

Responsibilities

• Respond to Tier 1 customer requests by phone, email, and HubSpot.
• Troubleshoot hardware/software issues at venues and document bugs.
• Pull standard reports to answer sales and order questions.
• Collaborate with Customer Support Engineer and Product teams.
• Onboard and train new customers on the nLiven system.

Skills

Customer service

Ticketing systems

Troubleshooting

Communication

Time management

Education

Bachelor's degree

Tools

Microsoft Office

Google Workspace

Slack

Stripe

Zoom

HubSpot

Atlassian Suite

Job description

nLiven is hiring a Ticketing Services Representative to support venues using our real-time ticketing platform. You will resolve issues, configure venues and events, and provide proactive customer support to ensure smooth on-sales and accurate seat maps.

Based in a fully remote role, you will work with teams across the US and UK, travel occasionally, and participate in an on-call rotation. A Bachelor’s degree and 3+ years in customer service are preferred.