Remote Textile Inkjet Field Engineer

EFI; United States; Remote; USD 70,000 - 110,000; Full time

Job summary

EFI is seeking a Field Service Engineer to join the Textile Inkjet Business Unit in the United States. This remote role requires up to 100% travel, including international trips.

You will provide end-to-end technical support at customer sites, perform on-site installation of EFI industrial inkjet printers, and train end users on operation and maintenance. The role demands strong problem-solving, communication, and adaptability.

Qualifications

• Technical degree or equivalent experience in digital printing, electronics, or related technologies.
• Minimum of three years of field service engineering experience with digital printing equipment.
• Knowledge of water-based inkjet printing technology.
• Experience with RIP and generating new profiles to assist customer requests.
• Knowledge of color theory and materials/chemicals.
• Knowledge of textile processes for textile digital machines and sublimation machines.
• Proficiency with Windows and Linux operating systems.
• Self-motivated with ability to manage a large service territory and EFI assets.
• Strong communication and customer-focused approach.
• Willingness to travel extensively, including international travel on short notice.

Responsibilities

• Provide on-site technical support and troubleshooting.
• Deliver technical support via phone and remote assistance.
• Support trade shows, including printer setup, calibration, demonstrations, and teardown.
• Conduct end-user training on equipment operation and maintenance.
• Collect and communicate customer feedback to EFI's US-based R&D team.

Skills

Field service engineering

Customer service

Travel readiness

Technical troubleshooting

Communication skills

Education

Technical degree or equivalent experience

Tools

Windows

Linux

RIP software

Printer hardware

Job description

EFI is seeking a Field Service Engineer to join the Textile Inkjet Business Unit in the United States. This remote role requires up to 100% travel, including international trips.

You will provide end-to-end technical support at customer sites, perform on-site installation of EFI industrial inkjet printers, and train end users on operation and maintenance. The role demands strong problem-solving, communication, and adaptability.