Remote Healthcare Operations Strategist

Icon Health; Miami Beach (FL); Remote; USD 90,000 - 120,000; Full time

Benefits offered by this job

Flexible scheduling

Medical, dental & vision benefits

Fully remote

Job summary

Icon Health is seeking a Strategic Operations Manager to optimize care delivery and care coordination workflows, collaborating with clinical operations leads to identify bottlenecks, redesign processes, and document improvements for automation by data and engineering teams.

You will translate operational changes into clear requirements, partner with product and data teams on roadmaps, and support tool rollouts with training and iteration. Strong analytics and documentation skills are essential.

Qualifications

• 3+ years in operations, process improvement, strategy and operations, or consulting, ideally in healthcare delivery or a high-growth company.
• Experience mapping and redesigning complex, multi-stakeholder workflows
• Strong analytical skills (Excel or Sheets required; SQL or BI tools a plus)
• Ability to write clear requirements and work well with technical teams
• Organized and detail-oriented, with practical judgment about what will actually work on the front lines

Responsibilities

• Workflow design and improvement
• Map current operational workflows, including referral intake, outreach, scheduling, care coordination, and partner handoffs, and find bottlenecks and inconsistencies
• Design, test, and iterate on improved processes with clinical operations leads and front-line teams
• Create and maintain process documentation, SOPs, and playbooks so new workflows are adopted consistently across markets
• Define operational KPIs and service standards, and track performance to guide ongoing improvements
• Translating operations into data and engineering requirements
• Turn validated workflow changes into clear, prioritized requirements for data and engineering, including what to automate, what to measure, and what to build
• Partner with the product and data teams to make sure operational needs are reflected on the roadmap and in reporting
• Support rollouts of new tools and workflow changes, including training, feedback loops, and post-launch iteration
• Do ad hoc analysis to size operational problems and evaluate whether changes worked

Skills

Ops experience

Process mapping

Analytical skills

Requirements writing

Tools

Excel

SQL

BI tools

Job description

Icon Health is seeking a Strategic Operations Manager to optimize care delivery and care coordination workflows, collaborating with clinical operations leads to identify bottlenecks, redesign processes, and document improvements for automation by data and engineering teams.

You will translate operational changes into clear requirements, partner with product and data teams on roadmaps, and support tool rollouts with training and iteration. Strong analytics and documentation skills are essential.