Remote Telehealth Case Manager – Mental Health

First Health Care of Puerto Rico; Guaynabo (PR); Remote; USD 42.000 - 60.000; Vollzeit

Benefits dieser Stelle

Competitive compensation

Excellent medical, dental, vision and

401(K) with company match

Career development opportunities

Tuition incentive

Continuing education incentive

Zusammenfassung

FHCHS of PR, Inc. is leading a fully virtual mental health clinic and seeks a Telehealth Case Manager Coordinator to coordinate patient care, schedule telehealth appointments, and ensure timely access to services while upholding HIPAA and accessibility standards.

You will liaise with clinicians and patients, directing coordination tasks, discussing care plans, and guiding patients through the telehealth process to maintain continuity of care.

Qualifikationen

• Bachelor in social work or Psychologist
• Two or more years of experience in the health field.
• Excellent computer skills
• Knowledge in Microsoft Office
• Proficiency in HER software & secure communication platforms
• Preferred fully bilingual
• Effective communication skills - both verbal and written
• Problem-solving abilities and organizational skills

Aufgaben

• Coordinate patient care across a fully virtual mental health clinic, ensuring timely access to psychiatric and therapeutic services.
• Serve as liaison between providers and patients, delivering education and coordinating care via telehealth.
• Manage appointment preparation, including documents, payments, and family coordination for pre-visit completion.
• Handle non-emergency requests like medication refills and appointment issues.
• Provide technical education and support on videoconference tools and the EHR, with troubleshooting.
• Initiate virtual video visits and resolve technical or connectivity issues.
• Support accessibility by coordinating interpreter services when needed.
• Complete patient check-in by documenting pre-visit info in the EHR and verify insurance.
• Confirm appointments and obtain telemedicine consent, verifying identity and HIPAA compliance.
• Collect patient payments via secure links and explain costs and billing.
• Distribute patient satisfaction surveys and track responses for feedback.
• Maintain accurate patient records and document coordination activities.
• Receive and verify referrals, request info as needed, track documentation status.
• Prepare daily, monthly, or ad-hoc operational reports.
• Maintain open communication with patients, providers, staff, and other departments.
• Recognize urgent situations and escalate appropriately.
• Demonstrates strong communication skills and professionalism with patients and families.

Kenntnisse

Excellent computer skills

Microsoft Office

HER software

Secure communication platforms

Effective communication

Bilingual ability

Problem solving

Organizational skills

Ausbildung

Bachelor in social work or psychologist

Two+ years in health field

Tools

HER software

Secure communication platforms

Jobbeschreibung

FHCHS of PR, Inc. is leading a fully virtual mental health clinic and seeks a Telehealth Case Manager Coordinator to coordinate patient care, schedule telehealth appointments, and ensure timely access to services while upholding HIPAA and accessibility standards.

You will liaise with clinicians and patients, directing coordination tasks, discussing care plans, and guiding patients through the telehealth process to maintain continuity of care.