Remote Technical Support Technician II

Aventiv; Northern (KY); Hybrid; USD 25,000 - 30,000; Full time

Benefits offered by this job

Equipment stipend

Job summary

Aventiv is seeking a Technical Support Customer Service Technician II to handle incoming Field Technician calls, perform detailed trouble shooting, and document resolutions. You will provide remote support, monitor network equipment, and ensure timely ticket closure while maintaining clear communication with customers.

The role requires strong communication, multitasking, and 24/7/365 readiness. Experience in telecom or software support is preferred, with a focus on Microsoft Office, NMS tools,

Qualifications

• High School Diploma or GED required.

Responsibilities

• Document trouble tickets with steps and results, ensure final resolution with customer.
• Provide remote support to Field Technicians to resolve issues.
• Escalate and follow up on tickets per policy and timelines.
• Monitor equipment and network status to prevent recurring problems.
• Mentor junior technicians and assist with knowledge transfer.
• Maintain daily ticket status updates.

Skills

Remote troubleshooting

Customer service

Microsoft Office

NMS tools

Dialogic tools

Networking awareness

SQL basic

Telephone support

Documentation

Education

High School Diploma or GED

Associate degree in IT or related field

Tools

NMS

Dialogic tools

SQL

Microsoft Office

Job description

Aventiv is seeking a Technical Support Customer Service Technician II to handle incoming Field Technician calls, perform detailed trouble shooting, and document resolutions. You will provide remote support, monitor network equipment, and ensure timely ticket closure while maintaining clear communication with customers.

The role requires strong communication, multitasking, and 24/7/365 readiness. Experience in telecom or software support is preferred, with a focus on Microsoft Office, NMS tools,