Sales Engineer

OpenEye; Boston (MA); On-site; USD 80,000 - 130,000; Full time

Benefits offered by this job

Stock purchase plan

Casual dress

Benefits starting day 1

401k match

Disability & life insurance

Maternity/paternity leave

Vacation days

Sick days

Holidays

Hybrid work schedule

Educational assistance

Home alarm system

Job summary

OpenEye is seeking a Sales Engineer to join our team, covering the North East region from Boston, MA. You will be the primary technical contact for product details, system design, training, and deployment evaluations with customers.

You will translate complex technical concepts into clear business benefits, deliver presentations, and collaborate with sales, engineering, and product teams to ensure successful project outcomes and satisfied customers.

Qualifications

• Bachelor’s degree or equivalent industry experience.
• 5 years engineering / technical support experience.
• 3 years Business-to-Business (B2B) support experience.
• Ability to travel 40–50%, including overnight and weekends.

Responsibilities

• Prepare and deliver general sales and project specific presentations.
• Assess equipment needs on projects and determine system requirements.
• Develop, present, and record training courses for corporate and field trainings.
• Provide voice of customer to product management, engineering, and development.
• Prepare cost estimates and site configurations using blueprints and plans.
• Drive cost-benefit analyses of equipment, supplies, or software.
• Gain customer acceptance by proposing cost reductions and revenue enhancements.
• Maintain knowledge by attending workshops and professional publications.
• Identify short and long term strategies to address market changes.
• Create technical content for advertising campaigns and the website.
• Approve tradeshow equipment configuration.
• Create and maintain pre-sales engineering documentation.
• Support project installations remotely or on site.
• Provide post-visit summary with action items to management; log CRM data.
• Communicate troubleshooting findings to support.
• Perform other duties as necessary.

Skills

Engineering / Technical Support

B2B support experience

Travel 40-50%

Microsoft Office

Networking fundamentals

Education

Bachelor’s degree or equivalent industry experience

Tools

CRM software

Networking tools knowledge

Job description

OpenEye, an innovator in the design and development of cloud-centric software solutions for commercial video management is looking for a Sales Engineer to join our growing team, covering the North East Region. This position is a key member of the OpenEye sales organization and is one of the customer’s primary technical contacts for product details and specifics, system design, training, project deployment and installation evaluations. A sales engineer specializes in understanding the technologically aspect of products, and uses their technical skills to explain specifications, technical requirements, functionality, and benefits of OpenEye's products and services to customers in easily understandable terms. Unspecified duties of a sales engineer often overlap into both sales and technical support (for example, a sales engineer may be asked to provide a product quote to a customer, go to the field to troubleshoot a project, or assist in troubleshooting afterhours).

RESPONSIBILITIES

• Prepare and deliver general sales and project specific presentations.
• Assess equipment needs on projects with existing equipment and on new projects, along with customer needs; then determine system requirements and deliver recommendations
• Develop, present, and record training courses for both corporate and field trainings, as well as online distribution, for internal and external customers.
• Provide “voice of customer” to product management, engineering, and development.
• Prepare cost estimates and site configurations using blueprints, plans, and related customer documents and consulting with other professional and technical personnel.
• Drive improvements by analyzing cost-benefit ratios of equipment, supplies, or software applications in the customer’s environment.
• Gain customer acceptance by developing potential cost reductions, revenue enhancement and operational improvements.
• Maintain professional and technical knowledge by attending educational workshops, reviewing professional publications, establishing personal networks and participating in professional societies.
• Identify short and long term strategies to address changes in the marketplace and technologies. Investigate customer and product issues and recommend solutions.
• Work with marketing to create technical content for advertising campaigns and the website.
• Approve tradeshow equipment configuration.
• Create and maintain pre-sales engineering documentation and factory pre-configuration documentation.
• Support project installations remotely or on site.
• Provide post visit summary with action items to management; and enter appropriate information in CRM.
• Communicate troubleshooting discoveries to support department.
• Performs all other duties/responsibilities as necessary or assigned.

MINIMUM JOB QUALIFICATIONS

• Bachelor’s degree or equivalent industry experience
• Minimum 5 years engineering / Technical Support experience, preferably in a technology discipline.
• 3 years “Business to Business” support experience
• Ability to travel 40-50% including overnight and including some weekends and occasionally on short notice
• Proficient with Microsoft Office core products (Outlook, Excel, Word, PowerPoint); and thorough understanding of networking

PREFERRED JOB QUALIFICATIONS

• CRM software experience
• Network+ certifications (or similar)
• Background knowledge in information technology and networking, IP video compression technologies, security surveillance technologies and access control and analog and IP camera knowledge

WHO WE ARE

OpenEye delivers intelligent cloud video solutions that help people live, work, and learn more securely and efficiently. Powered by our OpenEye Web Services (OWS) platform, we combine cloud-managed video with AI-driven analytics to transform insight into action - enhancing safety, streamlining operations, and enabling smarter environments for businesses and organizations worldwide. Our solutions reach customers across the globe through a trusted network of certified service providers.

OpenEyeisa subsidiaryof Alarm.com. Weoffer a casual, fun, and creative culture where innovation thrives.Learn more at www.openeye.net.

OPENEYE PERKS

• The base pay range for this opportunity is $80,000 - $110,000 annually. In addition, this position is eligible for on target commission between $12,000 - $20,000 annually. The total on target compensation range for this position, including both base and commission is $80,000 - $130,000.
• Employees are eligible to purchase company stock at a discounted rate
• Collaborative, fun, creative culture where idea sharing is encouraged
• Casual dress (Jeans are welcome!)
• Medical, dental, vision & prescription benefits starting day 1! Generous medical plan subsidy and health savings account option with company contribution helps keep your costs low.
• Up to $5,000 annual company match for 401k
• Company paid short-term/long-term disability, AD&D and life insurance
• Paid maternity and paternity leave
• 15 Days of Paid Vacation accrued per year (increases after year 3)
• 7 Paid Sick/Wellness days per year
• 9 Paid Holidays per year
• This position is eligible for a flexible hybrid work schedule
• Educational Assistance Program covering non-degree support, undergraduate and graduate degrees
• Employee Equipment Program – FreeAlarm.com system for your home!

OpenEye is an Equal Opportunity Employer

In connection with your application, we collect information that identifies, reasonably relates to or describes you (“Personal Information”). The categories of Personal Information that we may collect include your name, government-issued identification number(s), email address, mailing address, other contact information, emergency contact information, employment history, educational history, criminal record, and demographic information. We collect and use those categories of Personal Information about you for human resources and other business management purposes, including identifying and evaluating you as a candidate for potential or future employment or future positions, recordkeeping in relation to recruiting and hiring, conducting criminal background checks as permitted by law, conducting analytics, and ensuring compliance with applicable legal requirements and Company policies.

Voluntary Questions (U.S. Applicants)

The information you provide will be used to evaluate our diversity recruiting initiatives. Submission of this information is completely voluntary and will not be used in any employment decisions.

What is your race and ethnicity?

Are you a military veteran with one of the United States armed forces?