Remote Technical Support Specialist - SQL & SaaS

Relativity; California (MO); Hybrid; USD 54,000 - 80,000; Full time

Job summary

Relativity is seeking an Application Analyst in Customer Support to deliver specialized technical help for a product vertical. You will assist both technical and non-technical customers, diagnose and resolve software and network issues, and document actions in Salesforce.

The role emphasizes strong service skills and product knowledge across Relativity platforms. Daily duties include creating and managing tickets, escalating complex problems to appropriate teams, and maintaining clear

Qualifications

• SQL, Relativity knowledge and troubleshooting are required.
• Strong customer service skills and effective communication.
• Familiarity with Windows and network concepts helpful.
• Relativity certifications preferred when possible.

Responsibilities

• Technical Support & Troubleshooting: handle requests, triage and routine issues.
• Knowledge Expertise: deepen product knowledge and assist with complex incidents.
• Ticket Management: create, update, escalate, and document in Salesforce.
• Communication: maintain responsive updates within SLAs to customers.
• Collaboration and Reporting: coordinate with teams and inform management on issues.

Skills

SQL

Relativity platform

Customer service

Troubleshooting

Communication

Certifications

Salesforce

Tools

Salesforce

Job description

Relativity is seeking an Application Analyst in Customer Support to deliver specialized technical help for a product vertical. You will assist both technical and non-technical customers, diagnose and resolve software and network issues, and document actions in Salesforce.

The role emphasizes strong service skills and product knowledge across Relativity platforms. Daily duties include creating and managing tickets, escalating complex problems to appropriate teams, and maintaining clear