Remote Technical Support Specialist I

Remote Jobs; United States; Remote; USD 60,174,000 - 65,904,000; Full time

Benefits offered by this job

Healthcare Coverage for you and family

HSA & FSA

Generous PTO

Pet Insurance

Retirement Planning

ID Theft Insurance

Life and Disability Insurance

Commuter Benefits

Accident & Hospital, Critical Illness

Tuition Reimbursement

Job summary

Vitu is seeking a Technical Customer Care Specialist I to engage with clients by phone, email, chat, and other digital channels. You will resolve application and product issues with strong technical know-how while upholding QA standards.

The role emphasizes delivering excellent care, leveraging knowledge of the Cox Automotive suite within the V2Gov space, and collaborating with cross-functional teams to ensure customer satisfaction.

Qualifications

• 0–2 years in customer support, tech support or IT help desk.
• Basic understanding of operating systems, networking, or software troubleshooting.
• Excellent verbal and written communication skills.

Responsibilities

• Answer routine customer questions about product usage and provide technical support through to resolution.
• Log customer interactions in the CRM tool and coordinate with other departments as needed.
• Maintain knowledge of product processes to deliver high-quality customer care.

Skills

Customer support

Technical troubleshooting

Written & verbal communication

Education

High school diploma

Associate or Bachelor’s degree (a plus)

Tools

Zendesk

Freshdesk

Salesforce

Job description

Vitu is seeking a Technical Customer Care Specialist I to engage with clients by phone, email, chat, and other digital channels. You will resolve application and product issues with strong technical know-how while upholding QA standards.

The role emphasizes delivering excellent care, leveraging knowledge of the Cox Automotive suite within the V2Gov space, and collaborating with cross-functional teams to ensure customer satisfaction.