Remote Technical Support Specialist — AI Automation & Travel

RateHawk

United States

Remote

USD 55,000 - 85,000

Full time

4 days ago

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Benefits offered by this job

Remote work option

Corporate English tuition

Job summary

RateHawk seeks a Technical Support Specialist to investigate internal requests about hotel availability, analyze alerts, and contribute to product improvements. The role emphasizes data-driven problem solving, logs/monitoring, and collaboration with developers to restore availability metrics.

Strong communication and English (B2) are required, with the ability to document solutions and drive AI-driven automation initiatives.

Qualifications

Experience in technical support, integrations, or IT operations.
Ability to investigate technical issues by data collection and hypothesis testing.
Experience with logs, monitoring tools; Grafana is a plus.
Understanding of HTTP/API concepts and JSON/XML.
Basic SQL skills for data validation.
Strong communication and collaboration with developers and stakeholders.
Conversational English at B2 level for calls and written work.
Ability to document solutions and contribute to process improvements.

Responsibilities

Investigate technical requests from internal users related to hotel availability.
Handle alerts about availability drops; analyze and test hypotheses.
Reduce Dev/QA workload by deepening technical and functional expertise.
Contribute to process optimization, documentation, and AI-powered automations.
Participate in regular Product team meetings and project management.