Remote Technical Support Engineer — Healthcare AI Impact

Aidoc; Oregon; Hybrid; USD 90,000 - 125,000; Full time

Benefits offered by this job

Medical benefits

Stock options

Flexible time off

401(k) with match

Life insurance

Job summary

Aidoc, a leading healthcare AI company, seeks a Technical Support Engineer who balances customer obsession with technical excellence. You will diagnose complex production issues, coordinate incident responses, and act as a bridge between customers and engineering, ensuring rapid, clear communication and reliable platform performance for global clients.

This shift-based role covers evenings/weekends, aligns with Pacific Time, and requires 2+ years in technical support, strong SQL skills, and

Qualifications

• 2+ years of experience in Technical Support, Production Support, Technical Operations, or a similar customer-facing technical role.
• Proficiency in SQL for data investigation, troubleshooting, and root cause analysis within production environments.
• Strong troubleshooting and analytical skills, with the ability to quickly diagnose and resolve complex technical issues.

Responsibilities

• Own Customer Impacting Issues and escalations; provide clear, proactive communication to customers.
• Coordinate production incident response across engineering and internal teams.
• Troubleshoot systems using logs, metrics, and SQL queries to identify root causes.
• Develop and maintain troubleshooting documentation, runbooks, and operational processes.
• Share technical insights with colleagues and act as a resource within Support.

Skills

Exceptional communication

SQL proficiency

Technical troubleshooting

Customer-facing experience

Incident response

Production systems

Remote work

Tools

Salesforce

Jira

Slack

Job description

Aidoc, a leading healthcare AI company, seeks a Technical Support Engineer who balances customer obsession with technical excellence. You will diagnose complex production issues, coordinate incident responses, and act as a bridge between customers and engineering, ensuring rapid, clear communication and reliable platform performance for global clients.

This shift-based role covers evenings/weekends, aligns with Pacific Time, and requires 2+ years in technical support, strong SQL skills, and