Remote Technical Support Engineer, Healthcare AI

Ellipsis Health; San Francisco (CA); Hybrid; USD 80,000 - 90,000; Full time

Benefits offered by this job

Medical/dental/vision

401(k)

Laptop/equipment

Professional development stipend

Unlimited PTO with holidays

Job summary

Ellipsis Health is hiring a Technical Support Engineer–Healthcare AI to be the first line of defense for production issues. You will triage bugs, reproduce problems, and craft crisp tickets for engineering while communicating clearly with customers.

Responsibilities include triaging production issues, creating high-quality tickets, acting as the voice of the customer, and participating in on-call rotations.

Qualifications

• BS in CS (or equivalent experience).
• Excellent communicator: explain technical issues to engineers and non-technical users.
• Organized and reliable: you close the loop, document decisions, and follow through.
• US citizen or permanent resident (green card holder).

Responsibilities

• Own production bug intake & triage: Validate, prioritize, reproduce, determine blast radius/severity.
• Create high-quality tickets: Clear STRs, logs, metrics, owner, and customer impact.
• Be the voice of the customer: Translate user reports into actionable engineering work; close the loop with customers.
• Incident response: Participate in on-call/alert rotations (reasonable hours; training provided).
• Observability & tooling: Use logs, metrics, traces, dashboards to diagnose issues.
• Quality guardrails: Add tests, monitors, and docs to prevent regressions; post-mortems.
• Documentation: Write and maintain runbooks, known issues, FAQs.

Skills

Excellent communicator

Organized & reliable

Customer-facing

SQL basics

Cloud familiarity

Web APIs & HTTP

Prior incident response

Education

BS in CS or equivalent

Tools

Sentry

Datadog

Grafana

Job description

Ellipsis Health is hiring a Technical Support Engineer–Healthcare AI to be the first line of defense for production issues. You will triage bugs, reproduce problems, and craft crisp tickets for engineering while communicating clearly with customers.

Responsibilities include triaging production issues, creating high-quality tickets, acting as the voice of the customer, and participating in on-call rotations.